End User and System Technical Support Technician

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

We are seeking an energetic and enthusiastic End User Support Analyst / System Administrator to join a close knit, supportive and passionate team at our key production and manufacturing site at Thales in Bendigo. The role will play a crucial role in providing End User Support & System Administration Support (Level 1.5 - L2 support). This is an exciting opportunity to join a dynamic business where your expertise will make a positive impact and drive solutions for the team and broader organisation.

Applicants must be Australian Citizens and hold a minimum of a Baseline security clearance to meet defence industry requirements.
 

OUR BENEFITS

• Highly competitive and attractive remuneration

• Fitness Passport Discount – Access to a network of Gyms across Australia

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Veterans Leave

• Novated Lease options

• Family support through our partnership with Parents at Work

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner

KEY ACTIVITIES AND RESPONSIBILITIES
As an End User Support Analyst, you are accountable for:

• Comply with and assist in the enforcement of Thales Security Policies and Procedures
• Comply with all relevant company Occupational Health, Safety and Environmental policies, framework and work practices to ensure safe working practises.
• Providing onsite and remote Level 1.5 and level 2 support across network, server, desktop hardware, mobile devices, software and peripheral devices, including proprietary applications.
• Provide user support via the ServiceNow ticketing system, as well as direct contact by email,
• Accurately log, monitor and track service requests & incidents using Service Desk Management tool ServiceNow.
• Assist to identify Problems through the analysis of Incidents.
• Assist in the development and maintaining of the Knowledge Base.
• Sound understanding of Desktop support Windows 11
• Understanding of Microsoft 365 technologies and all Office Applications
• Installing, upgrading and supporting desktop operating systems and application software
• Supporting and maintaining desktops, mobile phones and related technology.
• Fulfilment and deployment of new or replacement hardware components, desktop and technology hardware and software components

KEY KNOWLEDGE AND EXPERIENCE
To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• Minimum of 3 years’ experience working with in Information Technology
• Ability to maintain and promote a positive outlook and attitude to team and customers
• Experience with MS Windows server administration
• Knowledge of Active Directory, DNS, DHCP and Group Policy
• Knowledge of MS Exchange
• Understanding of Windows and/or Linux operating systems.
• Understanding of Active Directory, Group Policy, DNS, DHCP, and virtualization (e.g., VMware, Hyper-V).
• Experience in implementing automation and monitoring
• Strong interpersonal skills coupled with a demonstrated customer service commitment and the ability to prioritise competing demand
• Excellent time management skills
• Excellent listening and interpersonal skills
• Highly self-motivated and self-directed with a high attention to detail
• Excellent Problem solving and root cause analysis skills
• Ability to travel between Thales sites as required

GOOD TO KNOW
Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks. Applicants must be Australian citizens and be eligible to obtain NV1 security clearance.

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role.

The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role. The U.S. International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

WE ENCOURAGE YOU TO APPLY
After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

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It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.