Hospitality Specialist

SpaceX•Hawthorne — 1 Rocket Road, Hawthorne, CA 90250, US• Full Time

Posted 1 hour ago• Business & Finance

Compensation

$8.00–$12.00/hour

Job Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

HOSPITALITY SPECIALIST 

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Specialist enhances the overall guest experience across one or more of our food service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The specialist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Hospitality Specialist supports SpaceX’s mission by upholding exemplary, professional and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.

RESPONSIBILITIES: 

Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction
Support the setup, execution and breakdown of services/events including workstations, surrounding areas, dining, work, and storage spaces; ensuring safety and organization
Collaborate with a team to meet time and quality standards set by leadership while working with urgency
Assist in organization, cleaning and maintenance on departmental tools, equipment, and food service areas
Complete daily record keeping, tasks, and opening/closing checklists
Interact professionally with guests, supervisors, and co-workers
Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs and exceeding expectations
Maintain proper safety guidelines and food safety/sanitation practices  
Participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed

BASIC QUALIFICATIONS: 

High school diploma or equivalency certificate 
4+ years of food service experience in customer service role

PREFERRED SKILLS AND EXPERIENCE: 

2+ years of leadership experience
7+ years of food service experience in customer service role
Self-motivated and takes initiative in a dynamic, fast-paced environment 
Previous work experience in a high-volume output environment 
Previous work experience in team settings 
Advanced understanding of food safety and sanitation practices 
Basic computer skills (Microsoft Office primarily)
Advanced knowledge with allergen identification and dietary restrictions 
Willingness to participate in internal leadership and development training

ADDITIONAL REQUIREMENTS: 

Ability to carry large, heavy items unassisted (up to 25lbs) 
Must have valid driver's license
Must have the ability to stand for long periods – up to 8-12 hours a day. 
Able to perform frequent bending, stooping, and lifting of objects through entire shift 
Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed 
Must have or obtain CA Food Handlers card (training provided internally as needed)

COMPENSATION AND BENEFITS:

Pay range:

Level 1: $26.00/hour

Level 2: $27.00/hour

Level 3: $28.25/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].