Solution Deployment and Support Specialist (Puerto Rico) (Hybrid)

Date Posted:

2026-01-21

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

The Solution Deployment & Support Specialist plays a critical role in the planning, coordination, and execution of xClass deployments – a Collins proprietary system used to determine and record trade classifications for items crossing jurisdictional borders. This individual will ensure seamless deployments while addressing user tickets, resolving technical issues, and collaborating closely with development and business analyst teams. The role also involves supporting data load activities in production environments when required.

**This is a hybrid position in Puerto Rico**

What YOU will do:

• Develop comprehensive deployment plans, schedules, and playbooks.

• Coordinate with cross-functional teams to ensure deployment readiness.

• Execute solution deployments across various environments (DEV, QA, PROD).

• Manage cutover activities, including go/no-go checkpoints and deployment validation.

• Oversee hypercare support post-deployment to ensure stability and performance.

• Ensure compliance with DT governance, security protocols, and change management standards.

• Process and resolve end-user tickets, including issues related to environments, migration requests, data loads and configuration updates.

• Troubleshoot deployment-related issues, coordinate  and drive rapid resolutions.

• Identify process gaps and recommend improvements to enhance deployment workflows and automation.

• Be able to execute the Major Incident Management process when necessary.

• Represent xClass during Change Advisory Board (CAB) reviews.

• Collaborate with the Service Manager to develop and maintain ServiceNow Knowledge Base articles.

• Coordinate multiple infrastructure teams for annual Disaster Recovery testing and, if needed, DR execution.

Qualifications YOU Must Have:

• Must be a U.S. Citizen.

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience

• 3–5 years of experience in application or enterprise solution deployments, including web applications, databases, and API changes.

• Strong understanding of release management, DevSecOps pipelines, and environment management.

• Excellent documentation, coordination, and communication skills.

• Proven ability to manage multiple parallel deployments with exceptional attention to detail.

• Strong knowledge of Oracle PL/SQL and database queries. experience with API testing tools (Postman, Talend, SOAP UI, etc.)

• Understanding of ReST APIs, API management, and Open API 3.1+

• Train others on support operations procedures.

• Execute the integration onboarding process, including ensuring reviews and approvals are completed within the SLA.

• Coordinate data, copyback, and connectivity alignments with multiple SAP landscapes.

• Support projects, as needed.

Qualifications We Prefer:

• Hands-on experience with CI/CD pipelines,  and build/deployment automation tools.

• Familiarity  with cloud platforms such as AWS or Azure, enterprise systems, or SaaS deployments.

• Knowledge of SAFe/Agile frameworks and experience working in Program Increments (PI) cycles.

• Proficiency with tools such as ServiceNow, Jira, Jenkins, GitHub, ADO, and or Subversion (SVN).

• Experience with change management or user training initiative is a plus.

• Basic navigation of SAP systems and an understanding of SAP material master data

• Familiarity with Global Trade compliance, classification, and authorization

• ITIL Certification

What We Offer:

• Some of our competitive benefits packages include: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds

• Participation in the Employee Scholar Program (ESP)

• Life insurance and disability coverage

• Employee Assistance Plan, including up to 8 free counseling sessions

• And more!

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

* Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.   

Apply now and be part of the team that’s redefining aerospace, every day.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

                                                                                                

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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