Information Technology Specialist (Direct Hire)

NASA•Alabama, NY 14013, US• Contract

Posted 2 days ago• Business & Finance• Mechanical

Compensation

$110,847–$144,102/year

Job Description

Summary

As a Mission Operations Manager, within the Networks and Telecommunications Services (NaTS) Service Line Integrated Operations Office, you will be responsible for enhancing modernization of facilities, systems, and procedures, and managing schedules, resources, and security of the systems that deliver IT services. You will lead a team of highly skilled specialists in disbursed geographical areas in a 24x7 environment to integrate, operate, and secure enterprise and mission network systems.

Job closed

Open & closing dates

02/27/2026 to 03/03/2026

Salary $110,847 to - $144,102 per year Pay scale & grade GS 13

Location

Duties

Serve as the MSFC NASA Communications (NASCOM) Mission Operations Manager (MOM).
Provide oversight, guidance, and direction of work as it relates to network operations, voice services, data transit, and security infrastructure in direct support to the Office of the Chief Information Officer’s (OCIO) mission customers.
Advance the integration of Mission Operations into the NASA Integrated Operations Center (NIOC) ensuring resolution of policy and process integration, training, and development.
Communicate effectively to ensure accurate and timely situation awareness to Integrated Operations (IO) and Network and Telecommunications (NaTS) leadership.
Maintain situational awareness of assigned services and support during non-prime business hours as needed to support mission customers.
Oversee MSFC NASCOM Operations’ performance management and policy/process compliance (management controls for Objectives and Key Results, Key Performance Indicators, Key Risk Indicators).
Monitor and provide effective surveillance of contractor performance against contract statements of work (SOW).
Work across various organization including support contractors, commercial carriers and customer technical staff to ensure reliable services to customers.
Ensure effective communications with NASA Communication Systems Operations (NASCOM) Element Lead and NASCOM customers, providing timely and accurate updates to network status.
Oversee coordination between NASCOM and contractor staff and commercial service providers to ensure prompt resolution of events affecting NASCOM customers.

Requirements

This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
This position may require a one-year probationary/trial period. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. **See Additional Information section**
You must meet qualifications requirements by the closing date of this announcement.
Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/Directorate/Division/Branch requirements.
Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/Directorate/Division/Branch requirements.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level:

Coordinating cross-organizationally to collaborate, research, learn, and implement operational capabilities;
Assessing service delivery effectiveness utilizing a wide range of qualitative or quantitative methods;
Developing and delivering briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations, including collaborating across service lines as necessary.

AND

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Evaluation

You will be evaluated for this job based on how well you meet the qualifications above.

Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. Category rating and veterans' preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans: Under the provisions of Direct Hire Authority, veterans' preference does not apply. However, applicants who are eligible for veterans' preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans' Preference information on the FedsHireVets website.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the assessment questionnaire. Overstating your qualifications and/or experience in your application materials or assessment questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

IT Service Management and Delivery Operations
Network Management
Information Systems/Network Security
Attention to Detail
Customer Service
Oral Communication
Problem Solving

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: [email protected].

Required Documents

All submitted resumes must not exceed two (2) pages in length. Resumes longer than two pages will be rejected by USAJOBS. Applicants are strongly encouraged to prioritize including experience and relevant qualifications that directly align with the position advertised. All work experience and accomplishments must be associated with dates (month/year) to allow for accurate qualification assessment.

A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: . Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package.

Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

Classified or government sensitive information.
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.

If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:

Resume

There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

Official documents are required at the time of appointment for verification of eligibility and qualifications.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.