CS Site Manager

Posted 9 hours ago• Business & Finance

Job Description

Introduction to the job

The CS Site Manager for YS/HMI is a key management role responsible for leading the Customer Support (CS) YS/HMI team at customer sites. This position oversees the execution of critical customer-facing activities, including system demonstrations, customer evaluations, and driving the adoption of ASML products, while fostering strong and collaborative relationships with customers.

The role holds full accountability for the overall performance and success of the CS YS/HMI team, ensuring that the team is well-trained, effectively deployed, and managed in alignment with changing business priorities and customer needs. Close collaboration is required with local customer site teams, Sales and Marketing organizations, and multiple global stakeholders in HQ to ensure operational excellence and customer satisfaction.

This is a management position in charge of the CS Team (YS/HMI)
The primary responsibilities of the team are demos, evaluations at customer sites, driving adoption of our products and fostering collaboration with customers.
This role is responsible for the success of the team in carrying out these tasks, their training and managing them according to the business priorities and changes.
The position will require close interaction with local teams at customer sites, sales and marketing as well as various stakeholders in HQ.

Functional competency

Site operation & direction: Develop short term and long-term operational plans balanced in terms of product, efficiency and people and drive continuous improvement and innovation
Manage customer relationship & site performance
Business and commercial sense
Organization development by developing effective organizational structure, and build skilled and engaged teams, create safe environment to work

Education and experience

BS or MSc in engineering related major; physics, optics, chemistry, electrical engineering, materials science or mathematics.
15+ years of experience in Semi / High-tech industry (multinational company is preferred)
5+ years of people managing experience, managing technical customer support teams.
Experience with field operation and application/precess preferred.
Establish Strategic relations with customers.
General project managing expertise required.

Capabilities & Soft skill

Project managing capability, on-time delivery of project milestones.
Stakeholder management skills developed in matrixed organization for alignment locally & globally.
Open & speak-up style leadership, with people/team development.
Able to manage customer pressure(towards own and the team).
Utilize appropriate escalation channels to address and solve problems & meet customer demands.
Support organization to achieve customer agreements and manage site performance.
Understand Customer needs and strategic management of customer issues.
Ability to think and act strategically as well as operationally, Strategic communication.
Agile to learn technology based on the experience, young talent having leadership potential.
English proficiency in verbal and written communication.

Working location : Icheon office (Can be rotated to other sites in the future.)

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.