Trading Operations Specialist

Join our dynamic team as a Prematch Trading Ops Specialist, where you will play a critical role in ensuring the accuracy and efficiency of our sportsbook offerings. This position is ideal for someone with a keen eye for detail and a passion for sports, eager to influence the seamless operation of prematch trading activities.

We're looking for someone who has: 

• Excellent written and verbal communication skills with fluent English;
• Fluent/native-level Portuguese (Brazil) language skills;
• Passion for sports and knowledge about sports;
• A keen learner and someone who is always striving to improve;
• Proven experience in sportsbook operations or a similar role;
• Strong analytical skills and attention to detail;
• Excellent communication and interpersonal skills;
• Ability to work independently and as part of a team;
• Proficient in using sports betting platforms and tools, such as Bet Radar.

What you'll be doing:

• Conducting thorough research and validation of entity data using both internal and external data sources;
• Accurately input event results into our system to ensure timely client payouts;
• Promptly and accurately settle markets and resolve discrepancies as required;
• Engage in the manual resettlement of events due to discrepancies between provided feeds and our internal rules;
• Address customer service inquiries and resolve issues independently or in collaboration with senior staff and the offer team;
• Generate incident reports for potential regulatory complaints and provide additional information as needed;
• Proactively communicate with the offer team about customer requests for adding events or special markets;
• Conduct regular checks and manage sports fixtures across various platforms, ensuring accuracy and synchronization with associated data feeds;
• Monitor and adjust pre-match feeds, templates, and print offerings to ensure consistency and quality across all platforms;
• Work closely with providers and developers to manage and resolve fixture-related issues;
• Regularly update and maintain the accuracy of event information, ensuring comprehensive coverage of all relevant sports events.