Customer Service Agent

About GoSats

GoSats is India's simplest onramp to assets. We help lakhs of Indians convert their everyday spending into Bitcoin and Gold - building long-term wealth through a habit they already have: spending money. Backed by Konvoy , Y Combinator, Accel and others, we recently closed our $5M Series A and are scaling rapidly toward becoming the default wealth-building tool for mainstream India.

Role Description

This is a full-time remote role for a Customer Service Agent. The Customer Service Agent will handle direct communication with customers to address inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include delivering an excellent customer experience, managing customer support tickets, and maintaining a professional and empathetic approach during interactions. The role involves working collaboratively with the team to enhance customer service processes and meet performance goals.

Qualifications

* Strong communication skills in English and Hindi
* Friendly, patient, and customer-focused approach
* Good problem-solving skills and willingness to learn
* Ability to handle multiple tasks and stay organized
* Comfortable working remotely and independently
* Basic computer skills and familiarity with apps/platforms
* Interest in customer support, fintech, or digital products
* Basic understanding of Bitcoin, Gold, or cryptocurrencies is a plus, but not required
* Prior customer support experience is a bonus, but freshers are welcome to apply
* Bachelor’s degree or equivalent is preferred, but not mandatory for the right candidate