About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:

Pivotal purpose
Trusted guardian
Targeted innovation
Facilitate connections
Delivering excellence
Inclusive culture

Job Information:

Functional Title: Google Workspace Operations Lead
Department: Technology
Corporate Level: Vice President
Reports To: Head of Cloud & Automation
Location: London, on-site 2 days per week

The role will provide 2^nd and 3^rd line operational ownership and support for the CLS Google Workspace contingency tenants as an SME in the toolsets. You will be responsible for liaising with other stakeholders across technology and the business to deliver the solution into production, ensuring all requirements for operational supportability are met. On an ongoing basis you will oversee day-to-day management of the platform, responsible for maintenance, invocation and failback of the service.

Essential Job Functions:

Responsible for management of the toolset including:
- Google Admin Console
- Gmail, Drive, Docs, Meet, Chat, Calendar
- Google Cloud Identity
Maintain and provide SME level infrastructure support for the Google Workspace Service
Responsible for governance and configuration management of the Google Workspace environment
Responsible for training of other support resources in the operation and invocation of the platform
General Housekeeping & Administration of the Google Workspace environment for all applications
Responsible for maintaining and updating all required Key Controls and audit requirements across the environment
Responsible for Vendor Management activities alongside internal stakeholders
Business As Usual Support across all applications
Driving change and recommending improvements across the platform
Ensure that the BAU service is prioritized, all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
Participate in scheduled Disaster Recovery testing activities and provide SME level support for Google Workspace applications where required
Create, maintain, and review operational process and support documentation
Drive observability and automation enhancements were possible to improve efficiency of managing the service
Participate in the on-call and planned weekend work as required

Requirements:

Proven career working with, managing, and supporting an Enterprise-Wide Google Environment.
Google Workspace Certifications
Comparable knowledge of the M365 toolsets
Understanding of ITIL processes and their use within a financial services organization
Posses a strong service-orientated mindset, can consistently deliver a high level of service to the business
Have excellent time management and organizational skills

Our commitment to employees:

At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
2 paid volunteer days so that you can actively support causes within your community that are important to you.
Generous parental leave policies to ensure you can enjoy valuable time with your family.
Parental transition coaching programmes and support services.
Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
Employee Networks (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
Active support of flexible working for all employees where possible.
Monthly ‘Heads Down Days’ with no meetings across the whole company.
Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
Private medical insurance and dental coverage.
Social events that give you opportunities to meet new people and broaden your network across the organisation.
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

Vice President, Google Workspace Operations Lead

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