Product Operations and Performance Lead

Develop and maintain systems and processes to track product performance

Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them

Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)

Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)

Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process

Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively

Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.

Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.

Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)

Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success

Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org

Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release

Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring

Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

8+ years of experience in Product Operations, Program Management (within a Product organization), or a similar role

Experience in fast-moving, product-led organizations with an emphasis on minimum necessary process

Strong systems thinker who can design operating models that scale without adding bureaucracy

Proven scrappy executor who takes ownership and gets things done

Comfort operating in ambiguity and building from a blank page

Clear, concise communicator with strong written and verbal skills

Strong product instincts and empathy for Product Managers and cross-functional partners

Prior payments experience and the curiosity to build a deep understanding of VGS’s products 

Tenacity

You use spreadsheets in your personal life to track and figure things out

You turn in your work early and can’t understand why others wait until the last minute

You don’t stop until the task is finished

Outlook

You see what can be improved and want to do something about it

You balance the “art of the possible” with “what’s going to move the needle”

You prefer to work the problem as a team rather than receive accolades for your solo efforts

Temperament

You care deeply about a job well done

You are willing to share your perspective openly and respectfully

When a debate reaches its conclusion, you commit to the next step

You seek excellence in yourself and your work, and you have the discernment to know what “good” looks like across a complex ecosystem -> you accept that rates of change vary