Operations Specialist

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Design, operate, and continuously optimize Rappi's courier loyalty program — from Rookie to Diamond VIP — ensuring it retains Full Timers, rewards the right behaviors, and makes being a professional Rappi courier the best economic deal available. Also own the segmentation inputs that make loyalty relevant and personalized.

As part of Rappi, you will be responsible for:

• End-to-end operation of the loyalty program: points system, level mechanics (Rookie, Bronze, Silver, Gold, Diamond, VIP Club), weekly rolling updates, and benefit fulfillment tracking.

• Behavioral segmentation: courier archetypes (Morning person, Night owl, Rain hunter, etc.) and LT descriptors (Rappi Veteran, Reactivated, Diamante LT). Ensure archetypes feed into CRM and incentive targeting.

• Loyalty program calibration: balance point requirements by city (fairness in lower-volume markets), maintain IPSH equivalence across verticals to prevent cherry picking.

• Program evolution: Time Off protection mechanics, Status Match program for couriers migrating from Didi and Uber, Turbo integration as a loyalty reward.

• Performance tracking: monitor level distribution, benefit redemption rates, impact on FT churn and order share.

Good and now, what are the requirements for me to be part of this neon universe?

• 3+ years in loyalty, CRM, growth, or operations in a consumer marketplace or gig platform.

• Strong analytical skills: ability to build and monitor cohort analyses, funnel metrics, and retention curves.

• Experience designing incentive programs with measurable behavioral impact.

• Detail-oriented: the loyalty program has many moving parts (point rules, level thresholds, benefit catalogs) that need to be operationally tight.

• Collaborative: works closely with CRM, Product, Pricing, and Country Ops teams.

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡