Operations Senior Manager

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Own the gold standard of Rappi's courier fleet. Define who the ideal courier is, build the segmentation models that classify every RT in the network, and translate fleet structure into operational decisions that drive TSH Utilization, order quality, and long-term supply predictability.

As part of Rappi, you will be responsible for:

• Fleet taxonomy: Full Timer (>140 hrs) / Part Timer (40-140 hrs) / Occasional (<40 hrs) / New (<30 active days). Definition, calibration, and global rollout.

• Courier archetype framework: short and medium-term behavioral segmentation (Morning person, Night owl, Rain hunter, Peak user, Sunday worker, etc.) used for incentive targeting and CRM personalization.

• Fleet quality standard: define what a "good fleet" looks like in each market and track progress toward it.

• Cross-functional alignment: ensure fleet structure feeds directly into loyalty rules, dispatch algorithm inputs, and CRM segmentation.

• Fleet analytics: TSH Utilization by segment, Full Timer share evolution, quality supply hours vs. gross TSH.

Good and now, what are the requirements for me to be part of this neon universe?

• 5+ years in operations, analytics, or strategy in a marketplace, gig economy, or logistics company.

• Strong analytical background: comfortable building segmentation models, defining cohorts, and working with large behavioral datasets.

• Experience translating data models into operational playbooks that non-analytical teams can execute.

• Track record of driving cross-functional alignment across product, data, and commercial teams.

• Fluent in Spanish; English working proficiency.

Worker type:

Regular

Company:

Rappi Technology Peru

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡