Customer Supply Chain Specialist

Role Purpose

Support semiconductor after‑sales service operations at site level by ensuring material availability and acting as a front‑facing, active interface with frequent communication and coordination with customers and internal stakeholders, supported by data‑driven and digitalized operational insights.

Key Responsibilities (Core)

• Support demand and supply execution to ensure material availability for semiconductor after‑sales service operations in a time‑critical service environment
• Act as a front‑facing interface with frequent communication and coordination with customers, internal stakeholders (CS Engineer, Account team), and external logistics partners (3PL, warehouses, forwarders)
• Monitor material flow, logistics execution, and service‑critical parts through data analysis and reporting, identifying risks, root causes, and improvement opportunities affecting service level and tool uptime
• Participate in on‑call rotation as part of a shared team responsibility to support urgent and service‑critical supply chain topics
• Support continuous improvement and digitalization initiatives through data‑driven dashboards and automated reporting, enabling daily operational execution and decision‑making

Required Profile (Must‑Have)

• Typically 3–6 years of experience, or equivalent hands‑on experience, in supply chain, operations, service logistics, or related roles
• Strong communication skills; enjoys frequent interaction with customers and cross‑functional internal stakeholders
• Hands‑on data analysis capability, with experience in dashboards, reporting, or automated data solutions

• Good Excel skills; experience with reporting or data automation (Power BI, Power Query, VBA, or other automation tools)

• Service‑oriented mindset and willingness to support time‑critical business needs
• Proactive, outgoing, and comfortable in a people‑facing role
• Good working proficiency in English

Preferred / Nice to Have

• Experience or exposure to 3PL management, warehouse operations, or freight forwarding
• Basic knowledge of customs and trade compliance within China, or demonstrated ability to learn quickly in a service‑critical environment
• Exposure to semiconductor after‑sales service or other high‑tech service operations
• Experience with SAP or other ERP systems

Personal Attributes

• Open, communicative, and energized by interaction with others
• Analytical and data‑driven, with attention to detail
• Able to balance frequent coordination with structured analysis
• “Can‑do” mentality and comfortable working under time pressure
• Effective in a multi‑cultural environment

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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