Operations Clerk (Youth)

Who Can Apply

Oversees the administrative management of the reception area of a Child Development or Youth Program.

• Receives children, youth, parents, and other visitors in a courteous manner. Answers main telephone, ascertain nature of call and direct caller to appropriate staff, takes a message or personally provides desired information.
• Provides customer service expected in a "First Choice" organization. Utilizes Child and Youth Management System (CYMS) to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements.
• Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the program.
• Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for personnel. Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation.
• Refers to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling.
• Maintains records, files, statistical data, and suspense system. Prepares invoices, supply and equipment requests. Uses E-Mail to send and retrieve messages. Understands and articulates policies relating to patron fees, waiting lists and program events. Coordinates vacancies and occupancy rates as required.
• Ensures risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed. Monitors supplies and resources.
• Orders office supplies.
• Assists in facility key control. Maintains time and attendance cards.
• Opens center in the morning and closes center in the evening.
• Performs other related duties as required.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents