System Engineer – Service center

Location: Tokyo, Japan

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in Japan since 1970, Thales promotes technological innovation and is an active and recognised partner for the development of Japanese infrastructure. Our strategy focuses on strengthening local partnerships and collaborating with key Japanese industrial players to address global needs as we continuously establish a dynamic and skilled workforce.

The System Engineer at Thales Japan plays a critical role in delivering technical services and solutions to support Thales products and systems for customers. Based in the Japan Service Center, you will leverage your background in electrical engineering, expertise in Linux/Unix environments, and understanding of networking to ensure system availability, reliability, and top-tier customer satisfaction.

Responsibilities:

• Provide technical expertise for the installation, configuration, and support of Thales systems and equipment, both remotely and onsite at customer locations across Japan.
• Deploy, configure, and maintain Linux/Unix-based systems, ensuring proper operation in accordance with Thales and customer requirements.
• Support troubleshooting and diagnosis of hardware and software issues associated with electrical and networked systems.
• Collaborate with engineering, project, and customer support teams to resolve complex system matters, escalating technical challenges as needed to relevant Thales internal stakeholders.​
• Participate in system integration, acceptance testing, and commissioning activities for delivery of new or upgraded solutions.
• Document all system configurations, changes, interventions, and customer communications, maintaining compliance with Thales quality and service processes. 
• Assist with network setup, connectivity troubleshooting, and ensure basic network services function as required for Thales solutions.
• Assist with the management and updating of technical documents, test records, procedures, and incident reports.
• Support compliance with export-control rules, cyber-security standards, and company quality requirements.
• Assist project teams to deliver services and solutions within scope, schedule, and quality targets.
• Participate in ongoing training (including possible overseas training) and support knowledge sharing across the Service Center.

Requirements:

• Bachelor’s degree in Electrical Engineering or a related discipline, or equivalent practical experience.
• Background in, or strong affinity with, electrical engineering principles.
• Experience installing and supporting Linux/Unix-like operating systems.
• Basic knowledge of networking principles, network services and networking equipment (e.g., TCP/IP, DNS, DHCP, L2/L3 SWs, Routers).
• Experience in technical support, system integration, or field engineering roles (ideally with complex systems or infrastructure).
• Technical proficiency with electronics, optronics, sonar, radar, radio, or telecommunication equipment and systems preferred.
• Effective team player with strong communication skills.
• Fluent in Japanese (native or equivalent); proficiency in English.
• Customer-focused, with the ability to represent Thales directly at customer sites and communicate technical matters clearly.
• Strong analytical and problem-solving skills with keen attention to detail and a high standard of accuracy in all work.
• Willingness to travel domestically and occasionally abroad for customer support or training, including for periods of several weeks as needed.

Work Environment:

• Based at the Services Center, with frequent interaction with customers either onsite or remotely.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.