Service Delivery Manager

About the team

The Services Segment has the capabilities to deliver customized Logistic and In-Service-Support solutions to its customers. Within the Services segment, around 120 employees work day and night to continuously optimize the operational availability of our customers' systems. Within the Service segment, we are looking for a Service Delivery Manager for all our on-demand spares and repairs deliveries.

Service Delivery Manager On-Demand

About your future job

As Service Delivery Manager On-Demand, you are the central point of contact for our on-demand projects: you are in daily contact with your internal and external stakeholders and coordinate our on-demand deliveries according to contracts and needs. You play a crucial role in the execution and timely delivery of our spares and repairs projects, ensuring that everything is properly arranged to from start to finish. As we have many spares and repairs projects, every week brings new challenges; no week will be the same!

You are involved in the deliveries whenever the situation demands special attention—when it gets critical, you step in! You take the lead in solving problems and ensure the right actions are taken quickly and efficiently so we deliver when promised as promised. This includes managing internal stakeholders as well as external parties such as subcontractors.

You monitor the interface and relationship with the customer on these topics and performance belonging to the related services and/or deliverables, including corrective actions in case of deviations.

You work together with the Customer Service Center and Service Sales for optimal account management and recognizing and proposing new business opportunities.

Why you’d be a good match

• You are an enthusiastic and committed professional with a higher professional education (HBO) degree, preferably in a commercial, logistical or business administration field and able to engage easily with various stakeholders.
• You thrive in a dynamic environment where no week looks the same and you act as the connecting force within the organization. You are someone who enjoys being at the center of activities, taking initiative, and making sure that complex projects for spares and repairs are delivered successfully.
• You come into action when it counts—when the situation becomes critical, you remain calm and solution-oriented, ensuring our customers receive the highest level of service. You analyze challenges quickly and act decisively to resolve them.
• You are communicative, show interest in others, and are curious about how to make everything and everyone work together as well as possible. You take initiative and understand that you get much further together than alone.
• You have good verbal and written expression skills in Dutch and English for communication with your colleagues and customers, but also with contractual parties and colleague branches across the border for contract execution as well as knowledge sharing.
• You enjoy and have experience in jointly setting up and developing the department and know how to involve and motivate various disciplines. In doing so, you know how to empathize with your customer's world and convey this to your own customer-oriented team.
• As Service Delivery Manager On-Demand, you are in daily contact with your internal and external stakeholders and coordinate our service delivery according to contracts and needs. You implement the Service Management Plan and manage the corresponding delivery team. This includes internally related stakeholders as well as external parties performing activities in this as partners or subcontractors.
• You monitor the interface and relationship with the customer on the topics and performance belonging to the related services and/or deliverables, including corrective actions in case of deviations.
• You are the link between Service Delivery and Service Sales for optimal account management and recognizing and proposing new business opportunities.

What is in it for you

• A challenging job in a great team within our high-tech, innovation work environment. Includes the freedom for initiative and good ideas.
• Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skill.
• Valuable international collaboration with co-workers from 68 different countries around the globe.
• A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance.
• You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allow this.
• A good salary, fitting travel allowance, and the ability to personalize your employment conditions; for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs.
• 40 days off per year (PTO).

Interested?
Apply now! Click on the button below to upload your profile and show your interest.

To ensure that we are a good match, we can ask you to participate in an assessment.

Diversity Statement

We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.

Security Requirements

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and/or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service.

#LI-FV1