Senior Technical Writer

Location: Noida, India

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

As a Technical Writer for the Software Monetization team, you will be part of a dynamic software engineering team working on several products. You will be working in an Agile environment collaborating closely with the engineering team, with minimum supervision. Your primary role will be to create and edit technical product documentation, such as developer guides, user manuals, web service guides, API reference manuals, installation manuals, help documents, and tutorials. You will need to effectively plan, schedule, research, and write. 

A week in the life of a Technical Writer:

• Define target audience, outline manuals, and write documentation that is technically accurate and conforms to company's writing style guidelines.
• Document new features and maintain existing documentation, including online helps and PDFs.
• Work closely with developers, product architects, and product owners to create technical documentation with a high focus on clarity, completeness, accuracy, and usability.
• Obtain product information from agile meetings, specifications, supplemental material, and discussions with project engineers.
• Participate in peer review processes to improve documentation quality.
• Contribute to develop and maintain existing documentation processes, standards, checklists, and templates.
• Suggest screen labels and error messages with a focus on improving the customer experience (UX).
• Create graphics to supplement flow and presentation of the content.
• Help in translation and localization processes.

Knowledge, Skills and Experience:

• Proven English writing skills. Knowledge of MSTP is required. Exposure of familiarity with programming languages is not required, but will be a plus.
• Experience with the single-source documentation development methodology.
• Experience working in an Agile/Scrum development environment and software licensing domain.
• Good decision-making and planning skills, strong research skills, high attention-to-detail, and team player skills.
• Self-motivated with positive attitude and analytical skills.
• Ability to deliver in a fast-paced environment with changing priorities and tight deadlines.
• Experience with MadCap Flare, Jira, Confluence, MS Office (Word, Excel, Power Point), and Visio.
• Bachelor’s degree in English, Journalism, technical writing, or a related field. Preference to BE/B.Tech/M. Tech/MCA degree holders.
• A minimum of 8-10 years of experience in the software industry, writing/editing for global (US/UK) audience.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.