Quality, IMS & Customer Satisfaction Manager

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Summary Position

The Digital Enterprise Transformation Manager leads the site’s digitalization strategy across all business lines (Pay, MCS, SMD Products and IBS), ensuring alignment with business needs, technological capabilities and operational excellence. This role drives Industry 4.0 initiatives, manufacturing digitalization, data integration and automation to improve performance across production, engineering, quality and support areas.

It ensures robust governance of the Quality Management System (QMS) and compliance with applicable standards such as ISO 9001, ISO 14001, ISO 45001, ISO 50001, IATF 16949 and SAS UICC. The role also oversees digital and quality readiness for New Product Introduction (NPI), including material and equipment pre-qualification and operational quality plans.

The manager leads a multidisciplinary team to deliver digital solutions, strengthen manufacturing processes and support continuous improvement, enabling the site’s digital evolution and ensuring product compliance, operational efficiency and customer satisfaction.

Key Responsibilities:

• Functions as Quality Management Representative, ensuring all processes needed for the QMS are established, implemented and maintained. Reports performance and improvement needs to Top Management and promotes customer-centric quality awareness across the organization.

• Leads development team to deliver digital solutions, applications and software aligned with user requirements. Oversees planning, commitments and functionality validation.

• Drives smart-factory initiatives and digital integration across production floor. Ensures successful execution of digital projects (MES, automation, traceability, data integration).

• Ensures NPI readiness: digital validation, documentation, qualification of materials and equipment, risk assessment, operational quality plans. Drives cross-functional alignment for flawless launches.

• Ensures digital tools support standard work, problem solving, traceability, audits, and compliance for operations and quality processes.

Minimum Requirements:

Formal Education: Engineering degree (Industrial, Systems, Electronics, Automation, Mechatronics or related).

Languages: Fluent Business English

IT/Software: Microsoft Office / Thales internal software and applications: I-care, PDM flow, Oracle, Chorus, SESAM

Experience in years: 3+ years in similar position, digitalization, NPI, process engineering, or production management roles.

Technical Knowledge: Digital Transformation & Industry 4.0: Experience implementing digital solutions in manufacturing environments.

Quality Management & Normativity: Strong knowledge of ISO 9001, IATF 16949, ISO 14001, ISO 45001, ISO 50001. Experience with audits, CAPA, NCR management, process mapping and continuous improvement.

Core Tools & Lean Six Sigma: Practical use of Core Tools: APQP, PPAP, FMEA, MSA, SPC.

New Product Introduction (NPI): Experience managing NPI cycles (phase-gate), manufacturability (DFM/DFA), process validation, and pre-qualification of equipment, materials, firmware and suppliers.

Manufacturing Processes & Technologies: Strong understanding of production processes in electronics, secure documents, cards, modules or equipment. Knowledge of equipment qualification, validation and capability studies.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!