Quality Improvement Engineer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

BENEFITS @ THALES

• Competitive base remuneration + Bonus

• Free medical health insurance for you and your family

• ThalesFlex – flexibility working is our everyday

• Fitness Passport Discount

• Employee discounts with a number of affiliates (Travel, Car hire, Tech)

• Modernised Paid Parental Leave

• Novated Lease options

• Family support through our partnership with Parents at Work

KEY ACTIVITIES AND RESPONSIBILITIES
As a Quality Improvement Engineer, you are accountable for:

• Independently analyse quality data, identify trends, develop actionable insights, and present clear visualizations and reports to support business decision-making.
• Maintain and evolve frameworks and processes for high-quality data collection, storage, and reporting; proactively identify and address data quality issues.
• Support the development, deployment, and continuous improvement of dashboards, scorecards, and KPIs, working closely with the Quality Improvement Manager and other key stakeholders.
• Lead and support assigned cross-functional quality improvement initiatives, ensuring alignment with business priorities and contribution to cost of non-quality reduction.
• Apply DMAIC framework and problem-solving methodologies to resolve persistent issues through robust root cause analysis and effective corrective/preventative actions.
• Execute and improve CSAT (Customer Satisfaction) framework systematically, gathering and analysing customer feedback to ensure timely actions.
• Translate Voice of Customer data into clear, actionable improvement recommendations, mobilizing resources for prioritized issues and supporting related KPIs/initiatives.
• Foster collaborative relationships to influence and support initiatives in Bid Quality Advice (BQA), Project Quality Advice (PQA), and customer engagement.
• Engage widely across functions, building credibility and trust as a resource for quality expertise and support; contribute proactively to Quality team achievements.
• Ensure effective an deficient use of resources within assigned activities, aligned with financial and operational targets

KEY KNOWLEDGE AND EXPERIENCE
To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• Bachelor’s degree in either Science or Engineering or equivalent tertiary and/or industry qualifications
• Structured Lean/Process Improvement qualifications – e.g. Lean Six Sigma Black Belt
• Data Science or Business Intelligence qualifications desirable. e.g. Certified Analytics Professional
• Change Management Qualifications desirable – e.g. PROSCI
• Numerate and analytical, with proficiency in datal analytics, trending, and statistics.
• Proficiency in Business Intelligence & data visualisation tools like Power BI, Tableau etc
• Strategic influencing skills including the ability to promote improvement at all levels and across all areas of the organisation.
• Expert problem-solving skills and demonstrated ability to mobilise and lead cross functional teams
• Excellent Communication and interpersonal skills, including the ability to produce compelling and influencing reports and confidently present to the senior leaders

GOOD TO KNOW
Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks. Applicants must be Australian citizens and be eligible to obtain necessary security clearance.

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role.

The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role. The U.S. International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

WE ENCOURAGE YOU TO APPLY
After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

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It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.