Product Support Engineer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

We’re driving progress in some of the world’s most important industries - from the bottom of the oceans to the depths of space and cyberspace - and from manufacturing to engineering, we work together to build a future we can all trust.

Imperva, a Thales company, is a globally recognized cybersecurity leader, dedicated to securing data and applications across diverse environments. Our cutting-edge solutions empower organizations to safeguard their most critical assets, ensuring robust protection against emerging threats.

Imperva, a Thales company, is a globally recognized cybersecurity leader, dedicated to securing data and applications across diverse environments. Our cutting-edge solutions empower organizations to safeguard their most critical assets, ensuring robust protection against emerging threats.

We’re proud to be recognized as one of Israel’s Top 50 High-Tech Companies to Work For in 2025 (Dun & Bradstreet) and offer a flexible hybrid work model from our Rehovot office.

We are looking for a Product Support Engineer for our End User Customers, you will play an integral part in building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and
Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues and creating a viable and timely solution to customers.

Key Responsibilities:

• Become a focal point for technical issues for our clients and make sound decisions quickly.

• Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency.

• Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.

• Analyzing customer feature requests and forwarding them for higher-level escalations.

Requirements:

• 1-2 years of experience

• Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL) – Must

• Problem-solving skills with a strong sense of customer commitment – Must

• Excellent English communication (written and verbal) and interpersonal skills – Must

• Experience in Technical Support OR Networking OR QA of Network/Security products – Advantage

• Prior experience with Linux and other Unix operating systems

• Skills with routing protocols (BGP, OSPF) – advantage

• Prior scripting experience (Python, Perl, Shell) - advantage

Thales, champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.