Product Support Engineer

Location: Glasgow, United Kingdom

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

THALES are looking for a Product Support Engineer to provide support for the Optronics Mast Visual System and the Periscope Visual System at the Glasgow OME site in Govan and on occasion onboard the submarine platforms based at HM Naval Base Clyde.

Product support engineers (PSE) are required to work with a degree of autonomy, reacting to problems as they arise. You may be required to liaise with other dockyard support engineers PSEs will assist in the identification and rectification of technical problems and issues, with support from the Senior Product Support Engineer and Glasgow Engineering team as appropriate, fulfilling the aim of minimising any platform impact.

This role will be Govan based, assisting with a variety of naval programmed activities however, a key aspect of this role is the requirement to visit the waterfront at short notice, these visits may be local (Faslane) and on occasion, as part of an international delegation.

Location – Glasgow

What can we offer you?

On offer is a competitive salary and benefits package, including:

• Performance‑related bonus
• Hybrid working options
• Pension scheme
• 28 days annual leave (plus Bank Holidays)
• Life cover
• 24/7 Employee Assistance Programme and access to mental wellbeing support
• Employee discount schemes with major brands and retailers
• Learning, development and global career progression opportunities

What will you deliver?

• Supporting the Industry and Engineering teams in a diverse range of activities; product development and manufacture, installation and test, IVVQ, product rollout, internal / external training etc.
• Respond to problem reports and provide engineered solutions for a range of submarine borne visual equipment.
• Attend Material Review Boards, to assess problem items and devise a suitable response for rectification.
• Assist in ensuring a timely and appropriate response to Customer enquiries
• Strive to reduce the number and duration of open OPDEFs for Visual Equipment.
• Assist in maintenance of platform Build Standard Records.
• Advise on any areas of handbooks / documentation / training that are deemed non-optimal or deficient for investigation or action.
• Compile risk assessments for planned work.
• Applicants must be flexible and able to react to short notice peripatetic activities.
• You may be asked to assist ship’s staff to investigate, report, and resolve defects, keeping the stakeholders informed of all situations that may give rise to the need for corrective action.
• You must be flexible enough to respond to requests of many different natures within the naval business.
• Be able to produce concise and accurate technical reports.

Who are we looking for?

• Knowledge of Installation, Testing and Commissioning of large electrical / electronic systems.
• Understanding / knowledge of IVVQ processes.
• Understanding / knowledge of health and safety aspects of working on or around heavy machinery.
• Previous experience in this or a related field of expertise.
• Excellent communication and interpersonal skills.
• Experience of investigating issues in complex systems.
• Ability to work under pressure, as part of the larger support and engineering teams.
• Proficient in Microsoft Office Suite.
• Experience in the use of standard test equipment (oscilloscopes, pressure gauges, etc.).
• Ability to support activities.
• Willingness to be flexible around working hours to respond to issues in a timely manner.

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance.  Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.  In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk)

#LI-DOM

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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