PAY CS - Technical undergraduate intern Customer Experience

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Customer Experience (Back End) TUI (Technical Undergraduate Intern – Students)

Polanco, CDMX (Hybrid)

Position Summary

Thales is looking for a Customer Experience TUI (Technical Undergraduate Intern) who will be expected to exceed Customer Service team expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal customers. With the guidance of the Customer Service Lead, acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process.

Key Areas of Responsibility

• Receive purchase orders & control order features according to contract or quote (prices…).
• Request completion from relevant process owners, create the technical data for the configured item in the local ERP system.
• Track approval process with “owners” for Printing, Coding, and Personalization approval.
• Contribute and execute to final homologation of samples when needed.
• Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan,
• Help in the management and/or control the invoicing and credit note process and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice).
• To monitor customer products inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process.
• Help in the management of any post sale service, and customer complaints, engaging the relevant teams on quick and strong corrective actions.

Minimum Qualifications

• Currently enrolled in a bachelor’s degree program related to Business Administration, Marketing, Economics, or related field.
• Availability to participate in the program a minimum of a year and a half.
• Availability to Work 30 hours per week in a Hybrid Scheme.
• Advanced English proficiency, oral and written.
• Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

• Thales provides an extensive benefits program for all employees and their eligible dependents, including the following: 
• Company paid holidays, vacation days, and paid sick leave.
• Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales click here.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!