Monitoring Administrator

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more.

Responsibilities & job summary:

A Monitoring Administrator is responsible for the effective monitoring, management, and reporting of IT infrastructure and applications. This role involves overseeing network systems, servers, databases, and other critical infrastructure to ensure optimal performance, availability, and security. The Monitoring Administrator works closely with IT teams to identify issues before they become major problems, ensuring that services run smoothly and efficiently.

Key Responsibilities:

Monitoring and Alerts Management:

• Set up and configure monitoring tools to track the performance of servers, networks, and applications.

• Monitor system logs, error messages, and performance data to detect potential issues.

• Respond to alerts and investigate system anomalies or errors promptly.

System Performance and Optimization:

• Analyze performance metrics to identify bottlenecks and recommend improvements.

• Ensure that system resources (CPU, memory, storage) are properly allocated and optimized.

• Perform regular capacity planning and scalability assessments.

Incident Response and Troubleshooting:

• Act as the first line of defense for system issues, providing immediate support to resolve problems.

• Collaborate with IT support teams to troubleshoot and resolve network, server, and application issues.

• Document and track incidents, following up on the root cause and resolution.

Reporting and Documentation:

• Generate and maintain reports on system performance, uptime, and outages.

• Provide regular status updates to management and stakeholders on system health and performance.

• Maintain accurate documentation of monitoring systems, procedures, and configurations.

Tool Management and Improvement:

• Administer and maintain monitoring tools such as Nagios, SolarWinds, Zabbix, or other monitoring platforms.

• Keep monitoring tools updated and configure new monitoring scenarios as needed.

• Continuously evaluate new tools and technologies to improve the monitoring process.

Compliance and Security:

• Ensure that monitoring systems comply with organizational security policies and industry standards.

• Monitor for any unauthorized access or suspicious activities, escalating when necessary.

Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Proven experience with IT monitoring tools (e.g., Nagios, SolarWinds, Zabbix, Prometheus, etc.).

• Strong understanding of networking, server infrastructure, and system administration.

• Ability to analyze performance data and identify trends and issues.

• Strong problem-solving and troubleshooting skills.

• Familiarity with scripting languages (e.g., Bash, Python, PowerShell) is a plus.

• Excellent communication and documentation skills.

Behavioral skills:

• Have a good editorial sense (procedures and reports).

• Communicate effectively towards the concerned teams.

• Adopt a professional attitude and speech with all stakeholders.

• Alert the manager in case of missing or insufficient information to realize the support, or any other problem.

• Know how to deal with customers.

• Proactivity on the tasks.

• Sense of responsibility.

• Good communication skills.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.