Madrid Delivery Center Manager (Hybrid)

Location: Madrid, Spain

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in Spain is a leader in technological solutions applied to Defence, Aeronautics, Security, Transportation and Space and, furthermore, is a global centre for excellence in Space, Security of Critical Infrastructures and Transportation. With a turnover of €320 million and a staff of 1,200, it exports approximately 40% of its total production principally to the Middle East, North Africa and Latin America.

Thales Cybersecurity & Digital Identity is a global leader in digital security, building trust in an increasingly connected world. We design and deliver a wide range of products, software, and services based on two core technologies: digital identification and data protection.

The Madrid Delivery Center Manager is responsible for leading and operating the delivery organization that supports Border & Travel programs across the Europe region. The role ensures successful end to end delivery of customer projects, builds engineering competences, drives operational excellence, supports pre-sales activities, and maintains strong customer satisfaction through high quality delivery execution.
Current team footprint is Madrid and is composed by Thales employees and contractors.

Project description / role / responsibilities

As Madrid Delivery Center Manager, you are responsible for the management and operational excellence of the delivery organization dedicated to Border & Travel programs in Europe. You will work on high-visibility strategic projects, mainly in critical government contexts with high security, availability, and performance requirements. You will work in an international and multicultural environment, with teams spread across several countries, composed of internal employees and partners, covering the entire engineering value chain.

You will be required to:

• Oversee the end-to-end delivery of Border & Travel programs, from design to customer acceptance.
• Ensure contractual commitments in terms of quality, costs, deadlines, scope, and compliance.
• Supervise integration, customization, IVVQ, deployment, and production activities.
• Manage and develop large, multi-site, and multicultural multidisciplinary engineering teams
• Actively contribute to the pre-sales, estimation, risk analysis, and solution feasibility phases
• Promote collaboration with other Thales teams to improve internal processes and tools.
• Represent the Delivery function to customers, governance bodies, and internal stakeholders

Your profile

Is your priority to manage complex and distributed delivery organizations while ensuring a high level of operational excellence?

Do you have the ambition to structure, transform, and grow engineering teams in a demanding international context?

You have an engineering degree or equivalent and experience in:

• Managing complex and critical IT programs,
• Large-scale systems integration with high security constraints,
• Identity, biometrics, secure documents, and government solutions ecosystems,
• Managing large technical teams (integration, development, architecture, testing, DevOps, security).

What do we offer?

•    Flexible compensation package (meal vouchers and benefits such as childcare and training)

•    Life insurance

•    Partially subsidized health insurance

•    Various work-life balance support services

•    Savings club

•    The opportunity to join a global leader in cybersecurity and digital identity.

•    A dynamic industrial environment with a strong culture of safety and sustainability.

•    Opportunities for professional development within Thales.

Thales is an equal opportunity employer. All qualified candidates will be considered for the position, regardless of race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition, or disability, or any other characteristic protected by law.

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