Field Service Representative

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

The Reconfigurable Desktop Trainer (R-DTT) support team conducts all maintenance and repairs to the R-DTT simulators located at various defence establishments in Australia. Each site is manned by a Field
Service Representative FSR (who is a Simulation Technician (SIMTECH) / Trainer) with management of the sites being the responsibility of the maintenance manager (MM).

The purpose of the FSR position is to ensure that the administrative, servicing, maintenance, training and repair activities associated with the ongoing customer support for the R-DTT are carried out in accordance
with contracted requirements for the site as detailed in the R-DTT through life support contract.

KEY ACTIVITIES AND RESPONSIBILITIES

As an R-DTT Field Service Representative (FSR), you are accountable for:

• Provide on-site support to the conduct of unit R-DTT training including out of hours on site support for unit R-DTT training;
• Provide on call off site support via phone contact during out of hours operation;
• Perform corrective and preventative maintenance of the R-DTT s;
• Perform on site first line repair to R-DTT s;
• Delivery of in unit R-DTT operator, instructor and maintainer training courses;
• Design, and deliver additional exercises and scenarios as well as edit existing training scenarios;
• Assist in software and hardware modifications of the R-DTT;
• Provide direct liaison with the customer with regard to upgrades and suggested improvements of the R-DTT s;
• Provide detailed monthly reporting statistics to the MM (or PM) with regard to simulator usage, KPI’s and downtime;
• Maintain integrity of configured baseline of R-DTT hardware and software;
• Maintain on site stores and spares inventory;
• Provide subject matter expertise to Thales management with regard to future land-based simulation projects;

KEY KNOWLEDGE AND EXPERIENCE
To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• Sound understanding of computer and networking maintenance and servicing principals;
• Advanced diagnostic and fault-finding capabilities;
• Experience in the compilation and submission of detailed monthly reports;
• Experience in the writing and management of technical publications;
• Experience in use of JIRA
• Excellent Microsoft word and XLS skills;
• Experience in the development and delivery of training;
• Experience in parts and issues database management;
• Demonstrate ability to liaise with customers and internal stakeholders in support of a major project;
• Demonstrate ability to utilise a failure, reporting, and corrective action system;
• Demonstrate ability to understand and utilise a configuration management process

GOOD TO KNOW
Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks. Applicants must be Australian citizens and be eligible to obtain NV1 security clearance.

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role.

The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role. The U.S. International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

WE ENCOURAGE YOU TO APPLY
After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

#LI-VG1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.