Embedded Technical Account Manager (Hybrid)

Location: Madrid, Spain

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in Spain is a leader in technological solutions applied to Defence, Aeronautics, Security, Transportation and Space and, furthermore, is a global centre for excellence in Space, Security of Critical Infrastructures and Transportation. With a turnover of €320 million and a staff of 1,200, it exports approximately 40% of its total production principally to the Middle East, North Africa and Latin America.

Thales Cybersecurity & Digital Identity is a global leader in digital security, bringing trust to an increasingly connected world. We design and deliver a wide range of products, software and services based on trhee core technologies: digital identification, data protection and application security.

Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most

If you’re looking for new opportunities, and ready to join a high-skilled multicultural team, willing to travel, we are now looking for a Embedded Technical Account Manager to join the Team, to be based in Spain, in Madrid area.

What will you do?

As a Embedded Technical Account Manager within Thales, you will:

• Provide in-depth eSIM pre-sale support to the Sales, Customer/VLA Customer including analysis of client/global group eSIM requirements.
• Project management within BAP process with writing and implementing of the technical specifications using dedicated internal tools and processes
• Provide in-depth eSIM post-sale support to customer/VLA with in depth technical analysis and troubleshooting
• Be very technically oriented and pay extra attention and focus in technically detailed implementations
• Communicate clearly and Adapt quickly to any customer technical requirements and need, by providing adapted answers in order to create customer technical intimacy
• Animate, Educate & Support the network of technical consultants acting on the local accounts of the VLA.
• Help the global & local sales force to understand what solution already exist in Thales DIS to improve efficiency in developments & create synergies between local accounts teams.
• Ensure feedback to the corporate product marketing, R&D & technical teams on technical features required by the customer/global customer, in full coordination with the Sales & marketing teams.
• Assist the Thales DIS sales & marketing forces defining and/or positioning existing or new eSIM products.
• Provide adhoc expert support and/or training to customer, VLA, local eTCs working on Global products.

About You

To succeed in this job, you should have:

Technical skills:

• Master’s degree in engineering, Computer Science or Telecom.
• An additional degree or affinity in Business or Commercial engineering would be preferred.
• Prior SIM/eSIM Technical Consulting experience is required (10 years)
• 10 years’ Experience in smart cards and in wireless devices is necessary
• Understanding of telecom different access network environment (GSM/UMTS/CDMA/LTE/5G) is needed
• Understanding of 3GPP, 3GPP2 and GSMA standards is required
• Have very good knowledge of the different RSP/eUICC Standards SGP.02 (M2M), SGP.22 (CE) and even the future SGP.32 (IoT). Shall be able to understand and explain in detail such standards to a customer
• Think out of the box in order to be able to serve new IoT eUICC players/customers asking for innovative solutions for eUICC: CE doing M2M, M2M doing CE and a mix of different other combinations.
• Having innovator mindset to accompany our customers in their new successful eUICC journey
• Have optionally extra valuable experiences on other specialized related domains like HSMs, Software development, Block chain, ...
• Experience in business communications to clearly present technical features

Soft skills:

• Organized and detailed-oriented
• Customer and business-oriented
• Multi-tasking and able to manage high stress with many precise work items going at once and communicated with various companies
• Excellent Written and Communication Skills overall and on technical aspects
• Good interpersonal skills
• Self-motivated
• Quick Learner and team player
• Fluent in at least English and Spanish

What do we offer?

• Flexible working hours.
• Intensive working days on Fridays and during August.
• Remote-friendly - 2/3 days a week working from home.
• Restaurant allowance and social benefits (health insurance, kindergarten).
• Free coffee on-site!

Thales is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!