Customer Service Team Leader

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

OUR BENEFITS

• $83,398 + Super + Overtime & Monthly RDO

• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $16 P/W

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Veterans Leave

• Family support through our partnership with Parents at Work

• Personal & professional training development opportunities

OUR TEAM

Our Explosive Ordnance Services team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.

Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities.

YOUR ROLE

As the Customer Service Team Leader, you'll oversee inventory management activities, coordinate daily operations and support the ongoing development of your team. Working closely with Defence customers and internal stakeholders, you'll ensure the accurate tracking, storage and distribution of Explosive Ordnance while maintaining the highest standards of safety, security and compliance.

Based on the Darwin RAAF site, on Larrakia land, your role purpose will be:

• Lead and support a team delivering inventory management and customer service functions

• Coordinate work orders, stock movements and inventory reconciliation

• Monitor shelf-life, inspections and storage requirements

• Build strong relationships with Defence customers and internal stakeholders

• Prepare operational reports and documentation

• Support continuous improvement initiatives and quality processes

YOUR EXPERIENCE

• Previous experience leading or mentoring a team

• Relevant tertiary business administration qualification or similar

• Strong customer service and stakeholder management skills

• Experience working with inventory management or warehousing systems

• Experience within the defence environment would be highly advantageous

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process.

Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. #LI-DZ1

In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.