Customer Projects Specialist

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Title : Customer Services Manager - Africa Banking & Payments
Location : Johannesburg

Responsibilities :

• Take total ownership on customers’ orders from the Purchase Order receipt to the delivery and invoicing
• Co-ordinate the order treatment with appropriate Sales, Technical Consultants, Supply Chain, Engineering, Manufacturing, Logistics & Finance departments
• Is responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up
• In the Telecom CS team, act as the main interface for customer and sales / TC during order treatment process
• Validate customers’ orders according to the procedure “Gemalto Customer Purchase Order Review” ref. WG. SCH. #.0005
• Translate the customers’ orders in Gemalto order entry system to allow treatment from order manager
• Plan the sales orders with manufacturing complying with the customer’s requirements
• Acknowledge the orders to the customers within 48 hours
• Coordinate the customers’ executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool
• Coordinate with technical support technical information to execute an order
• Relay information to/from customers versus order manager
• Follow up the sales orders until the shipment and invoicing in a proactive mode
• Is in charge of the customer’s complaints registration and follow up
• Contribute to the short term billing forecast exercise in volume and its achievements
• Ensure orders are entered into backlog in an accurate and timely manner
• Is responsible for updating the ERP of any change linked to the order to ensure backlog report accuracy
• Report to customer the agreed reports
• Attend customer meetings, assist customer when visiting Gemalto facilities

Educational Requirements:

• Matric / Grade 12
• Relevant tertiary qualification will be advantageous
• First experience in a similar position

Skills Requirements:

Ability

• Fluent in English
• Customer oriented
• Good organisational skills
• Rigour
• Good in figures data
• Self-initiative, team player
• Good at interpersonal and intercultural communication.

Knowledge

• Sales administration and logistics (Payment Terms, Customs Rules)
• Letters of Credit
• System Tools: IT Literate (Microsoft Pack Office)
• Tools knowledge (ERP, PDM, I-care, ContraTech)

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!