Cloud Support Technician

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

OUR BENEFITS

In addition to interesting, engaging opportunities that impact at scale, and ongoing personal and professional development opportunities, Thales Cyber can offer you:
• Competitive remuneration structure
• Hybrid and flexible working options under the Thales Flex program
• Paid parental leave and family support through Parents at Work
• The day off on your birthday each year
• Novated Lease options
• Ongoing personal and professional development opportunities
• Sonder – Wellbeing & Support Partner

ABOUT THALES

Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty and organisations to preserve their strategic autonomy.

Thales is a global leader in cybersecurity — no.1 in data security — with more than 6,000 experts and developers worldwide. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as critical sectors such as aerospace, defence, critical infrastructure and space.

YOUR ROLE

• Support and manage cloud and hybrid infrastructure environments (Azure, AVD, Cloud PC)
• Provide advanced technical support across cloud, network, and endpoint systems
• Ensure system performance, security, and reliability across environments
• Drive incident resolution, root cause analysis, and continuous improvement
• Contribute to infrastructure projects, system optimisation, and operational excellence

YOU’LL

• Administer, configure, and optimise cloud and on-premise systems
• Investigate and resolve complex ICT incidents and system faults
• Perform root cause analysis and implement long-term fixes
• Support network infrastructure (LAN, WAN, VPN, firewalls, routing, switching)
• Manage vulnerability remediation, patching, and security compliance
• Deploy and maintain applications, endpoints, and system configurations
• Test system changes and ensure stability before production release
• Maintain documentation, CMDB records, and knowledge base articles
• Collaborate with vendors and internal teams on projects and support
• Participate in a 24x7 on-call support roster

WHAT YOU’LL BRING

• Experience supporting cloud platforms (especially Microsoft Azure environments)
• Strong troubleshooting skills across infrastructure, networking, and endpoints
• Knowledge of incident management, SLAs, and IT service frameworks
• Exposure to network technologies (VPNs, firewalls, routing, switching)
• Understanding of cyber security, patching, and vulnerability management
• Ability to manage multiple priorities and resolve complex technical issues
• Strong documentation and communication skills
• Collaborative mindset with ability to work across teams and vendors
• Proactive approach to continuous improvement and system optimisation

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress through the selection and assessment process. Prior to being offered employment, you will be required to complete pre-employment checks, including police and medical checks where applicable.

#LI-PD1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.