ATM Operational Specialist

Location: SINGAPORE, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Organisation Context

The Airspace Mobility Solutions (AMS) business, part of the Global Business Unit Land and Air Systems, provides leading-edge Air Traffic Management (ATM), Unmanned Traffic Management (UTM), Security, and Digital Aviation solutions for the Commercial and Defence sectors.

The AMS manages 11% of the world's airspace and, with revenues of over 500 million Euros worldwide, is the global market leader in airspace management solutions. In Singapore, the business focuses on the delivery and support of ATM solutions in the Asia Pacific region.

Role Description

The role of ATM Operational Specialist is a key role for the ATM project. As part of the multi-disciplinary team, the successful candidate will help define and deliver a fit-for-purpose data solution to the end user.

The role is responsible for:

• Understanding all aspects of the TopSky One product (ATM, BYPASS, and SIM)

• Identifying and evaluating existing processes in place and improving co-engineering (tools, ways of working, etc.)

• Working with the team to improve processes and methods to handle all design and development activities

• Participating in solution design and working closely with Product Owners and System Engineers

• Attending Sprint and Product Increment demos to provide feedback on deliveries

• Populating the dataset and being fully part of the Operational Dataset creation for Test & Evaluation (T&E) activities

• Filling and providing artefacts for various team needs in accordance with project milestones (demonstration, test activities, site activities, etc.)

• Participating in dataset preparation for various stakeholders (internal and customer)

• Working closely with Software Integration to automate dataset activities as much as possible through integration pipelines (generation, automatic tests, etc.)

• Working closely with System Integration and Verification teams to identify various needs and the time frame required to resolve them

• Actively upskilling and mentoring engineering teams to better appreciate the operational context

• Supporting design reviews and workshops by providing operational expertise

• Working closely with Support teams to manage contract transition activities with customers

Responsibilities

• Undertake co-engineering tasks and co-design

• Support TopSky One development

• Undertake data preparation tasks for demonstrations

• Prepare for and attend demonstrations

Knowledge, Skills & Experience

Qualifications

• Instructor grade or Air Traffic Control qualifications

Essential Experience

• Experience in Air Traffic Control management

• Experience in dataset preparation for an ATM system

• Knowledge of the Australian ATM Domain and Air Traffic Management standards (e.g., ICAO, Eurocontrol, AID)

• High level of understanding of dataset/adaptation data goals and impacts

• Capability to work with various stakeholders having different objectives

• Capability to work in a multi-cultural environment and with a variety of international customers

• Aptitude to work effectively in a multi-disciplinary integrated team environment

• A positive attitude, discovery mindset, problem-solving culture, and motivational skills

Desirable

• Simulator experience or instructor experience

• 5+ years of experience in similar positions delivering complex software-centric real-time systems

• Experience with engineering tools such as DOORS, JIRA, etc.

• Experience with ILS processes

• Experience with scripting languages (shell, bash, python, macro, etc.)

General Requirements

• Assist in ensuring a harmonious work environment in all departments by upholding the company's key values

• Advocate for diversity and inclusion, actively involved in implementing change initiatives to achieve diversity goals

• Advocate for a culture of continuous improvement

• Advocate for accountability, transparency, and curiosity

• Comply with all relevant company Occupational Health, Safety and Environmental policies and work practices to prevent or minimise accidental exposures to self, colleagues, visitors, and/or the environment

• Comply with all relevant company policies and procedures

Special Requirements

• Be eligible for Security Clearance from the Singapore Ministry of Home Affairs (CAT2)

• Occasional international travel may be required

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.