Airframer Success Manager/Engineering Manager

Location: Shanghai, China

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

The Group introduced its aerospace business to China in 1964, and is recognized as a trusted partner for long-term cooperation with the Chinese aviation industry. In cybersecurity and digital identity, Thales has also successfully applied its advanced technologies to mobile communications, fintech, automotive connectivity and software monetization, etc. Thales employs more than 800 people with offices located in 7 cities across China. With R&D centers and innovation hubs established in Beijing, Dalian and Hong Kong, Thales is committed to developing innovative solutions for its customers.

Responsibilities:

• Act as the primary technical onsite representative for Thales Flight Control and Avionics systems at customer facilities. Understand and address customer needs, expectations, and feedback, consolidate all the customer information to transmit to PM.
• Ensure the timely design definition, installation, Integration, Validation & Verification(IVV) of Thales Flight Control and Avionics systems according to customer planning and program milestones.
• Troubleshoot system-level technical issues during lab integration, ground testing, flight testing, certification and FAL phases.
• Develop and execute action plans in coordination with Thales AVS global engineering teams.
• Participate in customer-led program reviews, engineering meetings, and quality reviews. 
• Lead regular technical alignment meetings with customer counterparts.
• Prepare and submit daily status reports, issue logs, and technical debriefs to Thales program management and customer as required.
• Manage and track technical exchanges (ECM, ECP, etc.) and maintain an issues/actions database to ensure timely closure.
• Support the resolution of quality findings (e.g., QDN/SCAN) and non-conformances raised by customer, ensuring corrective actions are implemented.
• Support customer test flights related to Flight Control and Avionics systems, providing real-time troubleshooting and post-flight reporting.

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Requirements:

• Bachelor’s degree or above in Electronics Engineering, Avionics, Automatic Control Engineering, embedded RTOS, Aerospace Engineering, safety or related field.
• Five to Fifteen years of hands-on experience in aviation/Avionics/Flight Control system integration, aircraft systems engineering.
• Direct experience working with Airbus, Boeing, COMAC, Embraer, Bombardier, Gulfstream and AVIC or similar aircraft manufacturers is highly preferred.
• Background in Flight Control, Avionics, system integration, aircraft certification is a strong plus.
• Mandatory: Fluent in English and Mandarin (spoken and written). Ability to communicate in French would be a great plus.
• Strong technical communication skills with ability to explain complex systems to both technical and non-technical stakeholders.
• Capable of working effectively in a cross-cultural, multinational team environment.
• Experience with troubleshooting methodologies, root cause analysis, and corrective action planning.
• Familiarity with aviation quality standards, configuration management, and certification processes (FAA/EASA/CAAC).
• Proficient in MS Office (Excel, Word, PowerPoint) and technical reporting.
• Able to adapt to irregular working time due to meetings with overseas teams when necessary.
• Able to travel to different cities in China, France and Canada when needed. 
• Able to work independently and has initiative to take on additional roles and projects.

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At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.