Spaceport Operations Technician - Night Shift

SPACEPORT OPERATIONS TECHNICIAN – NIGHT SHIFT

The Spaceport Operations Technician will take ownership of residential units, hotel operations, and social-facing spaces at Starbase during overnight hours. This role serves as the primary point of contact for urgent issues and ensures all areas remain clean, functional, and guest-ready.

RESPONSIBILITIES:

Operations & Guest Experience

• Oversee overnight operations for Starbase residents and traveler hotel accommodations
• Answer guest and resident questions while maintaining knowledge of the Starbase property and services

Hotel & Residential Coordination

• Relocate guests and residents to alternate units when issues cannot be resolved

Facilities & Cleanliness Standards

• Conduct daily inspections of rooms, homes, Airstreams, public areas, and surrounding roads to ensure cleanliness and check-in readiness
• Perform housekeeping functions and maintain high standards of cleanliness across all guest-facing spaces
• Collaborate with Facilities and Housekeeping to escalate and track maintenance needs

Transportation Support

• Manage Tesla staging, approve/deny reservations, and coordinate airport shuttles and LotX routes
• Update driver metrics in PowerBI and support on-site transportation operations as needed

Communication & Reporting

• Monitor and respond to the Starbase living inbox, Tesla reservation inbox, Switch reservations, and Jira tickets
• Monitor the on-call phone and Starbase Neighbors team chat, and handle urgent communications
• Communicate with residents regarding services and changes, and document shift activities through reports and pass-downs

Continuous Improvement & Team Support

• Drive continuous improvement by identifying and implementing operational or guest experience enhancements
• Support team training, mentoring, and general operational needs during 3rd shift

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ years of hospitality, facilities, custodial, or operations experience

PREFERRED SKILLS AND EXPERIENCE:

• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Demonstrated ability to uphold high standards of cleanliness, functionality, and guest satisfaction
• Effective communicator with the ability to work independently in a fast-paced environment
• Comfortable identifying issues, submitting tickets, and proactively driving solutions

ADDITIONAL REQUIREMENTS:

• Must be available to support overtime and occasional weekend events as needed
  • Must be able to work the following night shift: F-M, 6:00 PM to 6:00 AM
• Stand: Up to 6 hours per day
• Sit: Up to 6 hours per day
• Push/Pull: Up to 50lbs. (unassisted) 2 hours or longer per day
• Overhead reach: Up to 1 hour per day
• Walk: Up to 3 hours per day
• Lift/Carry: Up to 25lbs. (unassisted) 2 hours or longer per day
• Climb (ladder/stairs): Up to 1 hour per day
• Kneel/Crouch: Up to 1 hour per day
• Upper body twist: Up to 1 hour per day
• Ability to work at temperatures over 80 degrees up to 3 hours per day
• Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review