Working Student, IT Support

Planet Labs•Berlin, BE 10115, DE• Part Time

Posted 1 hour ago• Business & Finance

Job Description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

We are a dedicated IT support team headquartered in Berlin, with additional offices in Ljubljana and Haarlem, providing essential IT support for our employees across Europe and Asia. Our team manages several key processes: onboarding and offboarding, device lifecycle management, user support and maintaining the office IT infrastructure, including videoconferencing systems.

We work with a variety of tools, including Okta, Google Workspace, Slack, Zoom, Office365, Bitwarden, and Atlassian suite (Jira, Confluence), to deliver high-quality IT support across the organization. We are committed to providing an excellent digital experience for our employees and fostering a supportive, collaborative team environment.

As an IT Support Working Student, you will be a vital part of our front-line team, helping ensure our employees have the tools they need to succeed. This is a hands-on role where you will learn the ropes of corporate IT by assisting with device setups, resolving everyday technical questions, and helping maintain our office meeting spaces. Working alongside our global IT team, you’ll gain practical experience in a fast-paced environment while delivering friendly, high-quality support to our team members across the EMEA/APAC regions.

This is a part-time, onsite position in our Berlin office on a 20 hour per week basis.

Impact You’ll Own:

Device Lifecycle Support: Assist in the end-to-end lifecycle of company hardware, including unboxing, tagging, and setting up devices (macOS and Windows) for deployment using MDM tools like Jamf and NinjaOne.
First-Line User Support: Act as a helpful point of contact for employees, helping to troubleshoot and resolve common hardware and software issues.
Meeting Room Readiness: Help maintain our office videoconferencing setups, including Polycom and Zoom Rooms, ensuring they are tested and ready for use.
Onboarding & Offboarding: Support the team in preparing IT resources and access for new starters, and assist in the secure collection of equipment during offboarding.
Process Improvement: Contribute to the refinement of IT documentation and internal wikis to help make our team more efficient.
Global Collaboration: Work alongside the wider IT team to provide friendly, high-quality support to our colleagues across the EMEA and APAC regions.

What You Bring:

Currently enrolled in a Bachelor’s or Master’s Degree in Computer Science or a relevant field.
Ability to work well as part of a team with a collaborative mindset.
Ability to provide friendly, approachable support to users.
Basic experience or a solid interest in supporting Windows and macOS operating systems.
Familiarity with (or an eagerness to learn) tools like Okta, Google Workspace, Slack, Zoom, and Atlassian (Jira/Confluence).
Comfort working with hardware and an interest in maintaining videoconferencing solutions (Polycom, Zoom Rooms)
Interest in leveraging AI tools to troubleshoot issues faster, draft documentation, or improve internal IT workflows.
Excellent communication skills.
Professional working proficiency in English, the language of the company.

What Makes You Stand Out:

Eagerness to Automate: A basic understanding of Terminal/Powershell or curiosity about how scripting (Bash/Python) can make IT easier.
Hands-on Linux experience
Familiarity with the concepts of ITIL or other structured IT service management methodologies.

Application Deadline:

July 22, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Generous time off including vacation, holidays and company global days off
Comprehensive Leave Policies
Employee Wellness Program
Home Office Reimbursement
Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)*
Monthly Phone and Internet Reimbursement
Access to LinkedIn Learning
Volunteering Benefits

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [email protected] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [email protected] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.