Manager, Customer Success EMEA

Planet Labs•Berlin, BE 10115, DE• Contract

Posted 4 hours ago• Sales & Marketing

Job Description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

The regional Manager, Customer Success, leads a team of High-Touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and growth within the European public sector. Reporting to the Global Director of Customer Success, this position oversees daily operations for the regional Civil Government portfolio and ensures the team has the necessary resources to deliver measurable value.

This role serves as a senior leader and advocate for strategic customers, acting as a key escalation point within the region. This position coordinates with Regional Sales Directors, Pre-Sales Managers, and Global Leadership to execute a unified strategy. By empowering governments to use satellite data for critical public sector work, this role directly supports Planet’s mission of making global change visible to help life on Earth.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

Accountable for regional metrics including Gross Retention, Net Retention, Net Promoter Score (NPS), and Team Hiring/Retention targets.
Recruits, mentors, and manages a team of CSMs by ensuring proper resources are available for high-touch engagement.
Serves as the senior escalation point for the region by navigating difficult conversations and turning around at-risk accounts.
Partners with Regional Sales Directors to align account growth strategies and ensure a unified front during renewals and expansions.
Customer Business Reviews to ensure value realization.
Analyzes customer usage data and Key Performance Indicators (KPIs) to identify growth opportunities and assess account health.
Collaborates with Technical Team Leads (Pre-Sales and Professional Services) to ensure smooth transitions from post-sale implementation to long-term value realization.
Partners with Product to align customer needs with the product roadmap.
Develops and executes success strategies that account for the diverse regulatory and political climates across different EMEA jurisdictions.

What You Bring:

4+ years of relevant work experience in Customer Success or Account Management.
2+ years of supervisory or leadership experience.
Bachelor’s degree in a relevant field.
Knowledge of the unique requirements, procurement cycles, and long-term value roadmaps required for civil government accounts.
Understanding of European procurement frameworks and the nuances of working with intergovernmental organizations.
Ability to build and maintain relationships with executive-level stakeholders within complex organizations.
Knowledge of customer success methodologies and best practices for high-touch engagement.
Ability to communicate and synthesize complex technical concepts for diverse audiences in English, the language of the company.
Ability to lead a multicultural team and manage stakeholders across different time zones, languages, and business etiquettes.

What Makes You Stand Out:

Prior experience in a field related to Earth Observation, Geographic Information Systems (GIS), or public policy.
Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
Ability to translate customer data into actionable insights.
Experience leading organizational change management efforts within large, complex government entities.
Professional-level fluency in German or other European languages to engage with regional government stakeholders.
Experience leveraging AI technologies to increase team efficiencies and guide customers to derive automated insights from geospatial data.
Knowledge of European Space Ecosystems: Familiarity with the Copernicus program, ESA, and how commercial data (Planet) complements sovereign open-source data

Application Deadline:

July 13, 2026 by 11:59p / 23:59 CET (Central European Time)

Export Control Requirements:

Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to U.S. and German/EU export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by German, EU, or U.S. authorities.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [email protected] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [email protected] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.