Senior Software Engineer

Location: San Francisco/New York
Type: Full-time

Overview

At Opencall, we’re building AI call centers for non-technical businesses. 

We’re solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We’re looking for versatile engineers to help scale our proprietary system from millions of calls to billions of calls annually.

Role: Senior Software Engineer

As a Senior Software Engineer at Opencall, you'll be a cornerstone in building our technological foundation. The ideal candidate can draw insight from every part of the business to prioritize effectively in a fast-paced environment. Deep understanding and empathy for our users is critical to success in this space.

Key Responsibilities

• Architecture & Development:
  • Develop systems for high volume traffic and data processing
  • Design with performance in mind. Our customers need unusually low latency and cost
• Data Engineering:
  • Design and build robust data pipelines to collect, preprocess, and analyze large datasets from diverse sources
  • Oversee the development of our analytics platform
• Cloud Infrastructure:
  • Scale our existing containerized infrastructure (Docker, Kubernetes) to >100x our current traffic
  • Explore and integrate advanced cloud services and architectures to enhance our infrastructure capabilities
• Product/Frontend development
  • Work closely with customers to prioritize feature development
  • Implement features quickly in a modern frontend stack
• Leadership
  • We’re looking for someone who can start as an individual contributor, but transition into growing and running an organization. Hiring, delegation, and mentorship will be part of the role

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 6+ years in software engineering, focusing on infrastructure
• Technical Skills:
  • Proficiency in Python and Typescript.
  • Experience with cloud platforms (e.g., AWS, GCP, Azure).
  • Strong knowledge of data structures, algorithms, and software design principles.
  • Expertise in scalable infrastructure, microservices architecture, containerization (Docker, Kubernetes), and distributed systems.
• Passion for maintainable code and idiot-proof systems
• High-Energy: Passionate about what you do and eager to innovate.
• Ambition: A desire to create groundbreaking solutions and push the boundaries of technology.

FAQ

What motivates us?

We hate bad customer service and the press 1, press 2 headache. Let’s get end customers what they want without the suffering.

Customers?

More than we can handle, so help us deliver!

Can I work from anywhere?

We prefer candidates in San Francisco or New York, but are open to exceptional remote applicants.