About Oneleet:

Oneleet is a cybersecurity startup with a mission to revolutionize the industry. It aims to make effective cybersecurity easy and painless for companies by providing a comprehensive platform that helps companies build, manage, and monitor their cybersecurity management program.

Oneleet is backed by top-tier venture capital firms including Y Combinator, and is part of their S22 cohort. The founding team has over 10 years of penetration testing and cybersecurity experience.

Be a part of our team of opinionated rebels and help us create a category-defining company on a mission to reshape the broken and fragmented cybersecurity industry.

Who we’re looking for:

At Oneleet we value individuals who are passionate and motivated to make a large impact in the cybersecurity ecosystem. We are looking for rebels with a growth mindset who love to take ownership, who exhibit excellent communication skills, and who have a "can-do" attitude towards technical challenges and innovation.

A rebel’s mindset — we’re frustrated with the state of the cybersecurity industry, and believe that a rebel mindset is key to changing it. Opinionated (but not obstinate) — we believe that having an opinion is better than having no opinion, and helps us move quicker.

We're building Oneleet's customer support function from the ground up, and this is one of the first hires. As a Customer Support Specialist, you'll be the first point of contact for our customers — a mix of technical and non-technical stakeholders navigating compliance for the first time.

You'll work primarily through Slack shared channels and email, with a high bar for response time. Our standard is a first response within 15 minutes — because our customers can't afford to wait.

This is a foundational role with real room to grow. You'll help shape how support works at Oneleet, contribute to the knowledge base, and have direct visibility into how the product is experienced day-to-day.

Key Responsibilities

• Monitor and respond to customer questions across Slack shared channels and the support ticket queue
• Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
• Triage incoming requests and route escalations to the right internal team with full context documented
• Send timely holding responses on escalations so customers always know what's happening
• Log and tag all interactions accurately in our ticketing system (Pylon)
• Identify recurring issues and contribute answers to the internal knowledge base
• Collaborate with Security Program Managers, CS, and Engineering to resolve customer issues efficiently

What to Expect

• Fast-paced environment — we're growing 2x and the support function is being built in real time
• High ownership — you won't be handed a fully built playbook. You'll help write it.
• Direct impact — your work directly affects whether our customers hit their compliance goals on time
• Collaborative team — you'll work closely with Security Program Managers, CS, and Engineering, not in a silo

Requirements

• 2+ years in a customer-facing support or success role at a SaaS company
• Exceptional written communication — clear, concise, and warm under pressure
• Comfortable managing high volume across multiple channels simultaneously
• Strong organizational instincts — nothing falls through the cracks on your watch
• Self-directed and able to work autonomously in a fully remote environment

Nice to have:

• Familiarity with compliance frameworks (SOC 2, ISO 27001) or willingness to learn quickly
• Experience with Pylon, HubSpot, or Slack-based support workflows
• Prior experience at an early-stage or high-growth startup

Why Oneleet

At Oneleet, you'll join a tight-knit crew of cybersecurity rebels on a mission to reshape the industry. We move fast, take ownership, and aren't afraid to disrupt stagnant business models to make security effortless for companies.

Our "work hard, play hard" culture means we hold ourselves to high standards, then celebrate wins. Our leading-edge tech stack keeps things exciting for any geek. And our experienced team ensures you're always sharpening your skills.

Bottom line, you'll have a blast doing deeply meaningful work. Expect hard problems, lots of autonomy, and plenty of growth. If you want your work to drive real change, this is the place to make your impact.

Oh, and we offer all the usual startup perks too:

• Comprehensive benefits packages designed to support your health and well-being 🩺
• Competitive comp & equity 💸
• Plenty of PTO 🏝️
• Floating holidays to honor the days that matter most to you 🎉
• Flexible remote work 💻
• Quarterly off sites to cool places (Amsterdam, Italy etc) ✈️