Supervisory Information Technology Specialist

NASA•Kennedy Space Center — Kennedy Space Center, Cape Canaveral, FL, US• Full Time

Posted 6 hours ago• Business & Finance• Mechanical

Compensation

$149,045–$193,760/year

Job Description

Summary

Serves as the Chief of the Customer Engagement Office for Office of the CIO at NASA Kennedy Space Center. Leads the Center CIO Customer Engagement Office for the KSC Center CIO Office. Partners with Center Customers, OCIO Service Lines, and Agency Level Offices to ensure successful delivery of IT services to Center programs, projects, missions and mission support customers. Partners to obtain resources, identifies strategic organizational objectives and defines technical requirements.

Open & closing dates

03/27/2026 to 03/31/2026

Salary $149,045 to - $193,760 per year Pay scale & grade GS 15

Location

Who Can Apply

Current NASA federal employees serving on a career, career-conditional, Schedule A for individuals with Current NASA federal employees serving on a career, career-conditional, Schedule A for individuals with

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Duties

Ensures IT service administration is in alignment with Mission and Office of the Chief Information Officer (OCIO) IT policies, processes, and procedures are meet.
Serves as the operational integration representative supporting the KSC Chief Information Officer (CIO) and IT related Customer/Mission planning, risk, and strategy requirements.
Monitors and reports on the status and progress of team member’s work, checking on work in progress and reviewing completed work to see that the supervisor’s instructions on work priorities, methods, deadlines, and quality have been met.
Serves as the IT advisor to the customer organization, providing expert IT Customer Services knowledge and understanding of OCIO services to develop/partner solutions for the customer organization, services, communications, KSC, Agency, and programs.
Serves as a leader and Liaison for implementation of Center initiatives and requirements locally and navigation to Enterprise services.
Ensures the organization’s strategic plan, mission, vision and values are communicated and integrated into the team’s strategies, goals, objectives, and work.
Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees.

Requirements

This position may require a one-year probationary period. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. **See Additional Information section**
Current Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.
Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/Directorate/Division/Branch requirements.
Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/Directorate/Division/Branch requirements.
Subject to completion of a one-year supervisory probationary period.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level:

Working across multiple disciplines, such as CIO services, customer requirements and partnering, business strategies, tactical planning for an organization;
Collaborating cross-organizationally to build relationships and plan and deliver IT service delivery operations;
Leading the delivery of IT learning experience and creating a work environment that supports IT initiatives;

AND

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Evaluation

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements outlined in this vacancy announcement. Your resume and supporting documentation will be reviewed in conjunction with your responses to the assessment questionnaire. As part of the assessment, your responses to the Written Interview prompts will be scored and used to place you into one of three quality groups. These scores, along with your qualifications and supporting materials, will determine your referral status. Please ensure your application materials and responses accurately reflect your experience and competencies, as misrepresentation may result in removal from consideration.

Assessment preview link: https://apply.usastaffing.gov/ViewQuestionnaire/12918927

These competencies will be assessed using technical assessments. They may also be evaluated during a structured interview:

IT Service Management and Delivery Operations
IT System and Requirements Analysis
Program/Project Analysis
Teamwork
Leadership
Strategic Thinking
Attention to Detail
Customer Service
Oral Communication
Problem Solving

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Under NASA's quality grouping process, applicants will be assessed on the position competencies and placed in one of three groups identified and defined below:

Best Qualified Group - Applicants who demonstrate a superior level of all evaluation criteria.
Highly Qualified Group - Applicants who demonstrate a satisfactory level of the evaluation criteria.
Qualified Group - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.

Candidates eligible for ICTAP/CTAP, reemployment priority or priority consideration will be referred before other candidates, as necessary. If no such candidates apply or are eligible to be referred, the following candidates will be sent to the hiring official for employment consideration:

Best Qualified merit promotion candidates. Highly Qualified merit promotion candidates may also be referred, if additional candidates are needed.
Qualified candidates eligible for consideration under Schedule A or VRA in accordance with veterans' preference rules, as applicable.
Qualified candidates that are eligible for special hiring authorities or non-competitive hiring authorities.

NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: [email protected].

Required Documents

All submitted resumes must not exceed two (2) pages in length. Resumes longer than two pages will be rejected by USAJOBS. Applicants are strongly encouraged to prioritize including experience and relevant qualifications that directly align with the position advertised. All work experience and accomplishments must be associated with dates (month/year) to allow for accurate qualification assessment.

A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: . Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package.

Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

Classified or government sensitive information.
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents

If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:

Resume
SF-50/ Notification of Personnel Action

There may be other supporting documents (Notification of Personnel Action SF-50, licenses, certification, veterans preference, transcripts, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets.

Official documents are required at the time of appointment for verification of eligibility and qualifications.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.