Information Technology Specialist (Direct Hire)

NASA•Alabama, NY 14013, US• Contract

Posted 6 hours ago• Business & Finance• Mechanical

Compensation

$110,847–$170,289/year

Job Description

Summary

The Office of the Chief Information Officer (OCIO) at Marshall Space Flight Center (MSFC) is seeking applicants for an IT Specialist Technical Integrator. You will serve as a subject matter expert on IT services and delivery in support of the Center. You will work closely with the OCIO Agency Service Lines and in conjunction with Center customers, and within Agency guidelines to ensure effective and efficient delivery of local and Agency services in support of NASA's and MSFC's mission.

Accepting applications

Open & closing dates

03/20/2026 to 03/24/2026

This job will close when we have received 150 applications which may be sooner than the closing date.

Salary $110,847 to - $170,289 per year Pay scale & grade GS 13 - 14

Location

Duties

Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee.
Partner with the Office of the Chief Information Officer (OCIO) Service Integration Lead to gather and validate service requirements and identify opportunities to meet individual customer needs through shared solutions and enterprise infrastructure.
Prioritize customer requirements, support project lifecycle reviews, and contribute to requirements development, acceptance processes, cybersecurity compliance, IT management, change management, and other IT process frameworks.
Manage all phases of IT projects (planning, requirements definition, implementation/integration, and evaluation). Integrate Center and mission requirements into Agency IT strategy and provide effective technical solutions to customers.
Monitor delivery of enterprise contract services and address issues affecting service quality. Identify and categorize sensitive customer IT requirements, develop plans of action and milestones, and support resolution of technical problems.
Translate technical concepts into clear, actionable information for non-technical audiences. Manage reporting processes and serve as a communications conduit between the OCIO, Center leadership, Agency partners, and other stakeholders.
Work across multiple OCIO teams and contracting partners to ensure cohesive delivery of IT services to NASA civil servants, contractors, mission organizations, and other Center and Agency customers.
Facilitate integration of local and enterprise capabilities with Center customers and coordinate technical design and development activities to meet stakeholder needs.
Collaborate with team and customers to assess technical issues, propose changes, and enhance the integrated delivery of quality IT services. Participate in working groups, project teams, tiger teams, and Technical Interchange Meetings.

Requirements

This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
This position may require a one-year probationary/trial period. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. **See Additional Information section**
You must meet qualifications requirements by the closing date of this announcement.
Position subject to pre-employment background security investigation.
If selected, you will be required to complete a financial disclosure statement.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level:

Supporting integration efforts of IT services for customers and stakeholders;
Documenting customer requirements for development into technical solutions across a broad range of IT services (e.g., networking, cybersecurity, identity management, cloud, collaboration tools); and
Verifying the delivery and performance of enterprise or contract provided IT services and helping resolve service issues.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level:

Supporting complex IT integration efforts impacting multiple customers, missions, or enterprise service areas, including formulation and validation of technical requirements and the development of technical solutions;
Guiding delivery and performance of enterprise or contract delivered IT services and resolving complex or sensitive service issues; and
Advising on complex technical issues, risks, or impacts, and communicating highly technical information.

AND

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

This job does not have an education qualification requirement.

Evaluation

You will be evaluated for this job based on how well you meet the qualifications above.

Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. Category rating and veterans' preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans: Under the provisions of Direct Hire Authority, veterans' preference does not apply. However, applicants who are eligible for veterans' preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans' Preference information on the FedsHireVets website.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the assessment questionnaire. Overstating your qualifications and/or experience in your application materials or assessment questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

IT Service Management and Delivery Operations
Technical Competence
Strategic Thinking
Attention to Detail
Customer Service
Oral Communication
Problem Solving

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: [email protected].

Required Documents

All submitted resumes must not exceed two (2) pages in length. Resumes longer than two pages will be rejected by USAJOBS. Applicants are strongly encouraged to prioritize including experience and relevant qualifications that directly align with the position advertised. All work experience and accomplishments must be associated with dates (month/year) to allow for accurate qualification assessment.

A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: . Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package.

Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

Classified or government sensitive information.
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.

If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:

Resume

There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

Official documents are required at the time of appointment for verification of eligibility and qualifications.