Information Technology Specialist (Data Management) (Direct Hire)

NASA•California, MD 20636, US• Contract

Posted 6 hours ago• Business & Finance• Mechanical

Compensation

$157,236–$197,200/year

Job Description

Summary

This position serves as a Data Center Operations Specialist for the NASA Office of the Chief Information Officer (OCIO) Cloud and Computing Service Line at Ames Research Center. This position delivers Data Center Services, including the management and support of on-premises assets, resources, and the physical and virtual infrastructure required to operate enterprise services. In this role, the specialist ensures the reliability, efficiency, and overall effectiveness of Data Center Operations.

Open & closing dates

03/18/2026 to 03/20/2026

Salary $157,236 to - $197,200 per year Pay scale & grade GS 14

Location

Duties

Deliver data center (DC) and related support services in alignment with requirements and established Service Level Agreements (SLAs). Support the development of a variety of computing needs and collaborate with the CCS Cloud Services team.
Oversee Data Center maintenance and operational activities to ensure seamless service delivery. Adhere to security and compliance requirements through accurate asset inventories, virtualization technologies, system upgrades, and capacity planning.
Monitor, document, and communicate high severity incidents, ensuring timely and accurate daily reporting. Support incident, request, problem, change, configuration, release, and deployment management activities to drive improvement.
Inspect data center facility infrastructure to ensure optimal operating conditions. Coordinate with facilities organizations to verify that maintenance schedules are upheld, and document or report any anomalies, required repairs, or modifications.
Support the implementation and effective use of Data Center Infrastructure Management (DCIM) tools to improve the enterprise data center infrastructure visibility, control, and operational efficiency.
Coordinate the consolidation, migration, and repurposing of services, systems, and assets. Ensures actions taken advance enterprise computing efficiency, enhance service delivery, and align with established optimization objectives.
Ensures all enterprise Data Center documentation, processes, and procedures are properly maintained, updated, and controlled. Maintains the Cloud and Computing Services (CCS) Continuity of Operations (COOP) preparedness plan.
Serves in Cloud and Computing Services roles such as a service owner, technical expert, Business Relationship Manager, Information System Security Officer, Information System Security Engineer, contract Technical Point of Contact, and project lead.

Requirements

This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
This position may require a one-year probationary/trial period. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. **See Additional Information section**
You must meet qualifications requirements by the closing date of this announcement.
Position subject to pre-employment background investigation.
If selected, you will be required to complete a financial disclosure statement.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level.

Managing data center sites or facilities, including operation and sustainment of services/solutions; capacity planning, asset management activities, upgrades, and mechanical/electrical infrastructure;
Implementing, operating, and maintaining hybrid environments with on-premise, cloud computing, and data storage solutions to meet current and future requirements;
Coordinating with multidisciplinary teams, such as networking, cybersecurity, mechanical, electrical, HVAC, and plumbing specialists, to support data center operations and the management of facility and infrastructure systems.

AND

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

This job does not have an education qualification requirement.

Evaluation

You will be evaluated for this job based on how well you meet the qualifications above.

Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. Category rating and veterans' preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans: Under the provisions of Direct Hire Authority, veterans' preference does not apply. However, applicants who are eligible for veterans' preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans' Preference information on the FedsHireVets website.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the assessment questionnaire. Overstating your qualifications and/or experience in your application materials or assessment questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

Attention to Detail
Customer Service
Oral Communication
Problem Solving
Requirements Analysis
IT Service Management and Delivery Operations
Program/Project Analysis

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: [email protected].

Required Documents

All submitted resumes must not exceed two (2) pages in length. Resumes longer than two pages will be rejected by USAJOBS. Applicants are strongly encouraged to prioritize including experience and relevant qualifications that directly align with the position advertised. All work experience and accomplishments must be associated with dates (month/year) to allow for accurate qualification assessment.

A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: . Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package.

Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

Classified or government sensitive information.
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.

If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:

Resume

There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

Official documents are required at the time of appointment for verification of eligibility and qualifications.