Director, Talent Services Division

The incumbent serves as Director, Talent Services Division, reporting to the Chief Human Capital Officer (CHCO). Responsibilities include providing executive leadership and oversight for three critical Human Capital (HC) enterprise functions: Talent Acquisition, Talent Management, and Talent Development.

Major Duties

The Director, Talent Services Division: Provides executive leadership, strategic direction, budget oversight, and technical authority for NASA's enterprise Talent Acquisition, Talent Management, and Talent Development programs, including associated operations performed at the NASA Shared Services Center (NSSC). Also serves as a strategic advisor to Agency leadership on these Human Capital (HC) enterprise functions (talent acquisition, talent management, and leadership development) as well as learning strategies aligned with NASA mission priorities. Directs the development, implementation, and administration of highly complex enterprise Agency-wide human capital programs and ensures service delivery models are effective, efficient, customer-focused, and compliant with applicable laws, regulations, and policies. Partners with Agency leadership to assess workforce needs and develop integrated enterprise talent solutions that support evolving mission requirements and long-term workforce strategies. Oversees enterprise talent acquisition programs and initiatives related to hiring strategy, candidate assessment, time-to-hire improvements, customer satisfaction, merit hiring principles, and compliance with Administration and Agency priorities. Directs the design, implementation, and continuous improvement of Agency-wide talent development programs to enhance training programs, workforce capability, employee performance, and leadership readiness. Directs enterprise talent management programs, including employee relations, performance management, compensation, leave administration, telework, recognition and awards, and initiatives to sustain critical workforce capabilities and talent pipelines. Uses workforce analytics and data-driven decision-making to evaluate program effectiveness, demonstrate organizational value, and inform strategic investments, resource allocation, and continuous improvement efforts. Leads and develops a high-performing workforce by supervising, coaching, mentoring, and fostering a culture of collaboration, innovation, accountability, and knowledge sharing across organizational and geographic boundaries. Oversees the integration, standardization, execution, and continuous improvement of HR service delivery across NASA to improve operational efficiency, reduce duplication, and ensure responsiveness to evolving mission and workforce needs.

Qualifications

As a basic requirement for entry into the Senior Executive Service (SES) under a career appointment, you must clearly articulate and describe within your 2-page resume that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications MTQ(s) related to this position. If your 2-page resume does not reflect demonstrated evidence of the ECQs and MTQ(s), you may be disqualified. Any additional pages over the 2-page limit will not be reviewed. Your resume should include evidence of progressively responsible supervisory, managerial, or professional experience which involved management of a program or organization of significant scope and complexity, normally obtained over several years by serving in positions at the GS-15 level or equivalent. If you are (1) currently serving under a career SES appointment, (2) eligible for reinstatement into the SES (this means you were previously employed as a Career SES employee and you successfully completed a one-year probationary period), OR (3) have successfully completed a SES Candidate Development Program (CDP) and certified by OPM, you do not need to address the ECQs in your resume. However, your resume must clearly state that you are a current career SES, eligible for SES reinstatement, or SES CDP certified and year of certification. Please DO NOT submit separate documents addressing the ECQs or MTQ(s). Only your 2-page resume will be accepted and considered. Any additional documents submitted will not be accepted. EXECUTIVE CORE QUALIFICATIONS (ECQs) For more information on the ECQs, please visit OPM's ECQ webpage. ECQ 1 - Commitment to the Rule of Law and the Principles of the American Founding: This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. Competencies: Knowledge of the American System of Government, Commitment to the Rule of Law, and Civic-Mindedness ECQ 2 - Driving Efficiency: This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Competencies: Fiscal Responsibility, Managing Resources, Leveraging Technology ECQ 3 - Merit and Competence: This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Competencies: Technical Skill, Problem Solving, Agility and Resilience ECQ 4 - Leading People: This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Competencies: Accountability, Developing Others, Executive Judgment ECQ 5 - Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Competencies: Operational Mindset, Innovation, Strategic Thinking MANDATORY TECHNICAL QUALIFICATION (MTQ): Your resume must include accomplishments that address the MTQ(s). MTQ: Demonstrated experience leading and managing an agency-level human capital program (talent acquisition, talent management, talent development, leadership development). This includes providing strategic direction and long-term workforce strategies ensuring service delivery models are effective, efficient, customer-focused, and compliant. Competencies: Human Capital Management; Strategic Thinking Your application package must be in your own words. Experience statements copied from a position description, vacancy announcement, or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

No Educational Requirement.

Promotion Potential

ES-None

How You Will Be Evaluated

All qualifications requirements must be met by the closing date of the announcement. We will review your resume to ensure you meet the qualification requirements. If you meet the basic qualification requirements, your application will be referred to and evaluated by an executive panel. Highly Qualified applicants may undergo one or more interviews and/or be asked to provide a list of references or additional documents to confirm eligibility. Upon selection, if the selectee does not have Qualifications Review Board (QRB) certification by the Office of Personnel Management (OPM), he/she must undergo an ECQ based structured interview with OPM before being appointed to this position.

Benefits

View benefits details ↗

Who Can Apply

• Current federal employees — competitive service
• Current federal employees — excepted service
• Senior Executive Service

Required Documents

A complete application includes items described below. Please note that if you do not provide all required information, as specified in this announcement, you may be removed from consideration for this position (or may not receive the special consideration for which you may be eligible). Human Resources will not modify or change any part of your application. RESUME: All applicants are required to submit a two (2) page resume showing all relevant experience. Applicants seeking initial career appointment to the SES must include evidence of the ECQs and MTQ(s) within their resume. Please see this guidance: What to include in your resume. Note: if any of the following types of information are included on your resume, your application package may be disqualified: Classified or government sensitive information. Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. Encrypted and digitally signed documents. If your resume contains any of the above information, you must redact that information prior to the submission of your application. VACANCY QUESTION/ASSESSMENT QUESTIONNAIRE RESPONSES: Responses are automatically submitted through USAJOBS when you apply to this vacancy. You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request academic transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section and submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume to be included with your application package. Your uploaded resume may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the "Include Personal Information" section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume) is complete, accurate, and submitted by the closing date. Human Resources will not modify or change any part of your application. To verify the status of your application, log into your USAJOBS account, all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:https://help.usajobs.gov/how-to/application/status. Faxed, emailed, and/or mailed application materials will not be accepted for this announcement. NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.

What to Expect Next

Once your online application is submitted you will receive a confirmation notification email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. If you have questions, please feel free to contact NASA Executive Staffing at [email protected].

Other Information

Veterans' preference is not applicable to the SES. ATTENTION/ADVANCED NOTICE OF NEW REQUIREMENTS: Starting in July 2026, in addition to your resume, supporting documents will be required as part of the application process. Please read the entire announcement and all the instructions before you begin an application. We will require educational transcripts, SF-50 personnel action, and proof of licenses/certifications, as applicable. Failure to provide the required documents will disqualify you from further consideration. We highly encourage you to have the supporting documents readily available to upload at the time of your application. NASA may discuss and consider candidate duty station location after selection, which means that the duties can be performed at any NASA location. The selected candidate will need to relocate and report to an on-site NASA location or duty station, which may be different from where he/she currently resides.

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