Implementation Specialist

## About LiveFlow We are building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises. We have raised over $21M from top-tier investors including:[YC](https://www.ycombinator.com/),[YC Continuity](https://www.crunchbase.com/organization/y-combinator-continuity-fund),[Valar](https://www.valar.com/)[Seedcamp](https://seedcamp.com/),[WndrCo](https://wndrco.com/),[Moonfire,](https://moonfire.com/)[Bradley Horowitz](https://www.linkedin.com/in/bradleyhorowitz/) (VP Product, Google) and more. We are helping thousands of companies to streamline their financial workflows and we have[hundreds of 5/5 ratings on G2.](https://www.g2.com/products/liveflow/reviews) Our founding team previously worked at Europe's fastest growing fintech,[Revolut.](https://www.revolut.com/) ## About the Role As an Implementation Specialist, you'll be the driving force behind how customers experience Flow. You'll own the end-to-end implementation process — from onboarding to go-live — working directly with customers to ensure they get the most out of our platform. This is a hands-on, customer-facing role where your frontline insights will directly shape the product. ## What You'll Do - Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations to get customers live quickly and confidently. - Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience that sets them up for long-term success. - Spend significant time on-site with customers, providing hands-on training, guidance, and support as they transition from legacy systems. - Partner closely with Product and Engineering to translate customer feedback into product improvements, acting as the voice of the customer internally. - Build and refine implementation playbooks and processes as we scale. ## What We're Looking For - Experience in implementation, customer success, or consulting roles — Ideally in accounting, finance, or ERP software. - Someone who thrives in front of customers and is comfortable being on-site regularly. - Strong project management instincts — you can juggle multiple implementations without dropping the ball. - A collaborative mindset and the ability to work across teams to get things done. - Comfort with ambiguity — we're building something new, and you'll help define how implementations work as we grow. You must have fundamental Accounting knowledge to succeed in this role. ## **The location for this role can either be** - New York, NY - Austin, Texas - Remote, USA