Senior AI Value Delivery & Strategy Lead (AI-First)

Experience: 8+ years

Location: San Francisco (relocation assistance available)

Job Type: Full-time

About Klarity:

Klarity partners with Fortune-2000 companies like Google, Uber, Salesforce, ServiceNow, DoorDash and Moody’s as well as cutting-edge companies like OpenAI, Stripe and Databricks to deliver real AI outcomes at speed and scale.

Enterprise transformation is slow, expensive, and resets every cycle. Klarity's AI platform changes that. Discovering how your company actually works in days, structuring it into a living operational knowledge base, and continuously surfacing improvements. The result: faster initiatives, lower costs, and compounding value across every transformation that follows.

At Klarity, you will thrive if:

1. Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact.

2. Agency: You’re seeking a role where you can take initiative and embody ownership.

3. Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards.

4. Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements.

Qualifications:

Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.

As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. You’ll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity… not just a successful onboarding.

This is unique and high impact role - we’re looking for:

• Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.

• Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.

• Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.

• Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.

Serving as a connective tissue between Sales, Product and Engineering , you’ll turn field learnings into scalable playbooks, product improvements and customer outcomes.

Portfolio / Span of Control ~ 7 - 10 strategic customers | $3-5 M ARR ownership

What you'll do:

• Accelerated value realization: Act as a strategic advisor orchestrating and executing Value Realization Onboarding Sprints that get customers to their magic milestones within 20 - 30 days.

• Internal innovation & optimization: Continuously assess the 'what,' 'why,' and 'how,' and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.

Who you might be:

• You’ve worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.

• You’ve partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.

• Bonus if you’ve created apps, coded, written workflows, or partnered deeply with engineering/product teams.

• Six Sigma experience preferred but not required! You’ve experienced traditional transformation, know it doesn’t need to be so difficult and you're motivated to solve it with AI.

What success looks like:

Primary KPIs:

• Onboarding Sprint Value Realization Attainment across your customers (SLA)

• Customer Experience & Implementation Health (Index Percentages)

• NRR & GDR based on book of business

• Internal optimization (process improvements deployed + impact)

A 2 day work pilot is part of the application which will include:

• Design Thinking: Build a canonical event model along the Klarity customer lifecycle

• Internal process optimization: Tackle one bottleneck in the onboarding / value realization workflow (we’ll give you options)

• Prototype a tool: Use internal tools to build an agent or automation that addresses an existing hurdle for the team.

• Cross-Functional Communication: Present lifecycle insights & internal optimization as an Executive Readout. Conduct change deployment in Operator Working Session.

Benefits:

• Equity in addition to competitive cash compensation

• 100% Employer-Paid Medical, Dental & Vision options!

• Paid Parental Leave

• $500 Annual Learning Fund

• $100 Monthly Wellness Fund

• 401k via Betterment

• Relocation support to San Francisco Bay Area (where applicable)

• Office-related Perks:

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.