IT Support Technician

Who We Are:

Eras of humanity can often be defined by a dominant transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world. We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth.

Position Summary

The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1–2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup.

Key Responsibilities

• Provide Tier 1–2 helpdesk support for hardware, software, and user issues
• Perform employee onboarding and offboarding:
• Account provisioning (e.g., Microsoft Entra / M365)
• Device setup (laptops, mobile devices, peripherals)
• Troubleshoot and resolve desktop, laptop, and peripheral issues
• Install, configure, and maintain standard business applications
• Manage IT assets:
• Inventory tracking (e.g., Snipe-IT or equivalent)
• Device lifecycle management
• Support endpoint management platforms (e.g., Intune or similar)
• Assist with patching and basic security compliance tasks
• Install and maintain network cabling (Cat6, fiber as needed)
• Rack and stack basic network and IT equipment
• Document procedures, troubleshooting steps, and configurations
• Escalate complex issues to higher-tier support or engineering teams

Required Qualifications

• 2+ years of IT support or helpdesk experience
• Strong knowledge of Windows and macOS environments
• Familiarity with:
• Microsoft 365 / Entra ID
• Endpoint management (Intune or similar)
• Basic networking knowledge (IP addressing, DHCP, DNS)
• Experience with hardware troubleshooting and repair
• Ability to install and terminate network cabling
• Strong customer service and communication skills

Preferred Qualifications

• Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR)
• Familiarity with asset management systems (e.g., Snipe-IT)
• CompTIA A+, Network+, or equivalent

Our office headquarters is located in Playa Vista, CA. This position requires in office presence.

_{The California annual base salary for this role is currently $33 - $44 an hour. Pay Grades are determined by role, level, location, and alignment with market data. Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity.}