Quality Assurance Supervisor

Position Summary

The Crescent Quality Assurance Supervisor (QS) is responsible for ensuring Production / Operational processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards in an environment adhering to Federal Aviation Administration / DCMA / AS9120-compliance.

The Quality Supervisor will work with Cross Functional Leaders and staff to monitor the Crescent Quality Management System (QMS) and ensure routine quality inspection activities and the delivery of top-quality, conforming service (according to customer specifications). The Quality Supervisor will supervise the Auditing function and work with Quality Account Coordinators to assign auditor workload based on risk. The Quality Supervisor is responsible for measuring, monitoring and reporting Quality Key Performance Indicators (KPIs) and trends while supporting investigations for nonconformances and driving necessary corrective / preventive actions and continuous improvement initiatives.

The Quality Supervisor will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing It Safe.
2. Ensure Safe and well-maintained Work Environment and conditions throughout all work spaces, facility and surrounding areas.
3. Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture.

Quality

1. Support auditing compliance to Crescent QMS to ensure Quality Programs and Systems are intact and meet Regulatory and Customer requirements. Stay abreast of audit trends to identify areas for risk-based auditing. Make sure daily and quarterly audit programs are aligned with risk-based analysis.
2. Support Quality Exception Management/Quality Nonconformance processes and activity. Support management of nonconformance cages. Assure nonconforming parts are contained and do not ship (unless otherwise requested by customer quality/engineering personnel).
3. Support all applicable internal & external (third party, customer and Regulatory) Quality audits and visits.
4. Measure, monitor and report Quality KPIs (Process Accuracy).
5. Participate as an active member of Project Start Up Teams to ensure Quality considerations and Design Quality have been implemented prior to new project start.
6. Report site nonconformances and lead quality nonconformity investigations as necessary. Gather or delegate collection of escapes information.
7. Support site nonconformance investigation and CAPA activity for operations activity as requested. Take an active role in leading CAPA investigations for Quality department processes.
8. Manage Departmental staff and monitor data and productivity of staff, improving team’s efficiency and effectiveness.
9. Support Lean Manufacturing and 5S activities driving Quality CI initiatives.
10. Manage scale calibration program, assuring compliance with measurement device procedures and regulations.
11. Supervise containment and scrapping of hardware and shipping of scrap to customer-assigned scrapping providers.
12. Help proliferate quality throughout the Parts Fulfillment business.

Productivity

1. Support Cross Functional Teams to manage and prioritize Quality staffing assignments to ensure auditing and other quality activity is thorough but not intrusive to On-time Delivery or Productivity needs.
2. Support and review material and workflow processes to ensure Design Quality and maximize production efficiencies.
3. Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures.
4. Identify, drive and support Continuous Improvement (CI) efforts.

People

1. Participate in Crescent talent selection, talent development and recognition processes.
2. Train and monitor staff as required and perform fair and accurate performance evaluations. Recognize and develop Logistics Quality People so all can meet their greatest potential while proactively addressing areas of conflict and underperformance.
3. Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.

Customer Value

1. Lead Ensure processes, programs and controls are intact and executed against to deliver top quality service to all Crescent customers.

Financial

1. Safeguard site Process Accuracy KPI and FTY KPI to meet established targets.
2. Improve organizational efficiency and reduce system/process wastes. Conceive / Implement LEAN ideas through Plan-Do-Learn-Do Better (Plan-Do-Check-Act) cycle.
3. Monitor variable expenditures on Quality programs to ensure services and pricing needs are met and maximized.

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast paced environment, requiring the ability to adapt to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Management Reasoning and Organizational Skills

• Information Processing
• Problem Solving and Decision Making
• Communication Skills
• Time Management

Systems Usage

• Nulogy
• UKG
• Qualtrax
• Oracle/PSS/Spotfire/IMPACT
• Microsoft Office Suite
• Customer Specific Systems (DigitalThread, SCORE/MTV, QEM, eNMS, etc.)

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

Education & Experience: 

• Minimum 2 years Quality experience (related experience, or equivalent combination of education and experience).
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to communicate effectively through oral and written communications.

Preferred Qualifications:

• Regulatory cGMP manufacturing experience.
• Experience with Warehouse Management Systems.
• Experience leading teams or projects strongly desired.
• Lean Manufacturing, Continuous Improvement, Process Excellence experience.

We will absolutely know the Quality Assurance Supervisor is successful if they can:

• Support applicable AS9120 & customer compliant operations.
• Deliver a quality service to our customer(s).
• Develop a self-sufficient quality team.