Billings and Collections Specialist

About The Role

As a Senior Billing and Collections Analyst, you’ll own the full order-to-invoice cycle, turning delivered hardware, professional services, and compute usage into accurate, timely invoices that support clean financial reporting and on-time customer payment. You’ll serve as a key link between Sales, Services, and Finance by leading month-end billing close activities, translating contract terms into billing in NetSuite, and managing credits and adjustments with audit-ready documentation.

You’ll respond to billing inquiries, resolve order-to-invoice issues before they delay payment, and identify process improvements and automation opportunities. This is a high-impact role where your attention to detail, problem-solving, and cross-functional collaboration strengthen billing accuracy and help build a scalable foundation for growth.

Responsibilities

• Own end-to-end billing across hardware, professional services, and compute services, ensuring accurate and timely invoicing.
• Perform month-end billing close activities by coordinating inputs from internal teams, validating period activity including compute usage, and resolving exceptions before invoicing.
• Execute billing in NetSuite by translating contract terms and operational activity into accurate invoices, billing schedules, and supporting documentation.
• Manage billing adjustments including credits, credit memos or notes, voids, and rebills with appropriate approvals, audit-ready support, and clear root-cause tracking.
• Support collections by ensuring invoices meet customer requirements including portal submissions, responding to billing inquiries, and resolving issues that delay payment.
• Work with Sales, Services, Finance, and Systems teams to resolve order-to-invoice issues and improve upstream data quality.
• Maintain SOPs, close checklists, reconciliations, and KPI tracking and reporting, and identify process and automation improvements to strengthen scalability and control.

Skills And Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field (preferred)
• 4–7 years of progressive billing or finance operations experience, including ownership of month-end billing close (required)
• Hands-on NetSuite experience (required); experience with Advanced Revenue Management (ARM) (preferred)
• Advanced Microsoft Excel skills, including large data sets, pivot tables, and complex formulas (required)
• Strong attention to detail with proven ability to reconcile billing data, investigate variances, and drive issues to resolution (required)
• Strong understanding of billing operations, including invoicing, credits and adjustments, and invoice support documentation (required)
• Understanding of internal controls and maintaining audit-ready billing documentation (required)
• Experience billing across multiple revenue streams, including hardware, professional services, and usage-based or consumption services (preferred) Strong communication and cross-functional collaboration skills; ability to operate independently in a lean environment (required)
• Experience improving billing processes through documentation, standardization, and automation (preferred)