User Experience Specialist

User Experience Specialist

Company:

The Boeing Company

Boeing Digital TechOps within Boeing Global Services (BGS) is looking for an experienced Senior UX Analyst to join our growing design organization in Denver, CO or Seattle, WA. Our team works on products across all areas of aviation. A successful candidate will have the design thinking and user analytics skills to uncover user needs and turn them into actionable insights. We encourage you to consider joining our team if:

• You are an experienced data analyst with an understanding of the design-thinking process

• Are a proven collaborator, you work well within UX and product teams to communicate user data metrics gained from web and mobile products

• You have experience working in various types of product development environments such as Agile and Lean, and know the strategies and practices necessary for organizing and implementing digital data gathering solutions for responsive web and mobile product solutions

• A strategic thinker who can anticipate future business needs and proactively scope solutions with a natural curiosity to explore complex problems and find innovative solutions while mentoring other analysts, product teams, designers, and shaping team culture and best practices

• Possess experience implementing and measuring user data analytics for B2B business model outcomes

• Drive the analytics roadmap executing in-depth analysis of user behavior, conversion rates, and content performance to identify growth opportunities and inform product optimization strategies

• Have the ability to mentor junior analysts and elevate team maturity, including developing and maintaining advanced dashboards, reports, and visualizations to track and communicate critical key performance indicators (KPIs) and performance metrics

• Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity

• Stay informed about the latest trend in metrics development, agentic analysts, analytics tools, and other methodologies to continuously improve measurement

At Boeing, we value your curiosity, your determination, and your imagination, and we have a legacy of investing in the future aspirations and business success of our talented team members. In joining us you will be part of a diverse multi-disciplined team of technicians, engineers, project managers, and business leaders operating in an agile environment, using the latest tools and methodologies.  Develop your technical competence as well as your leadership skills at a company with huge potential for long-term career growth.

Position Responsibilities:

• Analyze user data: Collect and sift through data from various sources, like user logs and surveys, to find patterns in user behavior.

• Conduct experiments: Plan and execute tests, such as A/B tests, to measure the usability and effectiveness of design changes based on hypotheses.

• Define key metrics: Guide product teams by identifying and establishing the key performance indicators (KPIs) for each team, in addition to NPS and CSAT, that will be used to measure the success of the products.

• Collaborate with teams: Work with designers, researchers, and product managers to develop a usability roadmap and ensure design decisions are data-driven.

• Report on findings: Create dashboards and reports to communicate insights and trends to stakeholders, helping them to understand user behavior and make informed decisions. 

Basic Qualifications (Required Skills/Experience):

• 5+ years of user data analysis experience

• Proficiency using and setting up data analysis tools Adobe Analytics and Qualtrics

• Understanding statistical methods, significance testing, and experimental design

• Ability to translate user data into actionable insights and solve user-related problems

• A foundational understanding of user experience and user interface principles for understanding context of data being analyzed

Preferred Qualifications (Desired Skills/Experience):

• Effective time-management skills

• Collaborate successfully with technical and non-technical teams

• Strong communication skills to clearly present findings to technical and non-technical team members

• Bachelors Degree or Masters Degree in a related field

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Denver, CO $142,800 - $193,200

Seattle, WA $142,800 - $193,200

Employer will not sponsor applicants for employment visa status.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options.  This is at the hiring team’s discretion and could potentially change in the future.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning