Satellite Customer Operations Support Engineer (Lead)

Satellite Customer Operations Support Engineer (Lead)

Company:

The Boeing Company

The Satellite Customer Operations Support Engineer (Lead) is the satellite on-orbit customer's main point of contact with Boeing and is responsible for day-to-day customer interaction with commercial, civil, and DoD customers of Boeing Space Mission Systems (SMS).

This position is responsible for responding to engineering and operations questions and providing guidance and recommendations for addressing off-nominal situations. The lead must be available to customers 24/7/365 and be able to respond quickly to critical anomalies, pulling together a response team to address the anomaly. Though there are subsystem experts available to support, the lead is expected to be able to provide timely systems engineering responses and typically has expertise in key subsystems such as propulsion, attitude controls, guidance and navigation, or power system.

As a being a lead, you will be exposed to more overall aspects of satellite system and subsystem operations quicker than most other positions at Boeing. Leads are responsible for a portfolio of customers and satellites, managing tasking and priorities of customer requests and leading investigations and Root Cause Corrective Actions (RCCA). The lead must communicate well at levels including customers, local management, peers, support staff, and executives. The lead requires good organizational/multi-tasking skills.

Position Responsibilities:

• Performs engineering and technical activities in the areas of customer asset monitoring, anomaly investigations and operations improvements to a wide range of customer assets.
• Engages with satellite customers and operators to ensure Boeing provides excellent technical support.
• Provides timely 24/7 prompt response to address customer issues.
• Provides clear and concise written and verbal technical communication with strong attention to detail and organizational skills.
• Manages to a defined budget.
• Promulgate engineering best practices and efficiencies across the business that will deliver containment, proactive and preventative solutions to customers’ operations and assets.
• Provides feedback on product performance to enhance future spacecraft design by actively monitoring data and working with program teams and new business.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite in El Segundo, CA.

Basic Qualifications (Required Skills and Experience): 

• This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship as a condition of employment. A final U.S. Top Secret Clearance Post-Start is required.
• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
• 3+ years of experience in Space/Satellite systems.
• 1+ years of experience working with Real-time Satellite or Space Systems Operations.
• 3+ years of experience with propulsion GNC, Avionics design/integration.
• 1+ years of experience interacting directly with external customers

Preferred Qualifications (Desired Skills / Experience):

• Current active DoD clearance or Tier 5 security investigation.
• Experience leading multi-disciplinary engineering teams.
• Strong Communication, Adaptability, Decision Making, Customer Focus, Integrated Systems, Engineering Analysis, and Requirements/Tracing skillset.
• Strong background in several of the following areas: satellite mission operations including CONOPS development, astrodynamics, orbital mechanics, analysis and simulation, spacecraft dynamics, or mission systems engineer roles, and Root Cause Corrective Action (RCCA). 
• Experience in development and/or operations of Boeing satellite products (e.g. 601, 601HP, 702, 702SP, mPower, etc)
• 9 or more years' related work experience or an equivalent combination of technical education and experience

Conflict of Interest:  

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. 

Drug Free Workplace: 

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.  

Relocation:

This position offers relocation based on candidate eligibility. Note: Basic relocation will be offered for eligible internal candidates.  

Pay & Benefits:  

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. 

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range (Lead– Level 4): $153,000 - $207,000

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Top Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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