SureBright

SureBright is building the world’s first AI-native, agentic warranty company. We power extended warranties and shipping protection for merchants, and we’re redesigning the entire post-purchase experience so customers get fast, fair, and transparent outcomes when something goes wrong.

Our north stars are merchant/partner experience and customer experience, and we obsess over building systems that increase trust while improving unit economics.

We move fast, ship constantly, and take ownership. If you want to work on hard problems at the intersection of commerce, risk, operations, and AI, and build category-defining infrastructure from scratch - you’ll fit right in.

We’re building an AI-native, agentic platform that powers the full warranty lifecycle: real-time plan quoting at checkout, policy issuance, automated claims intake, adjudication, and fulfillment (repair/replacement/reimbursement), plus internal tooling for operations, compliance, and finance.

The hard problems we work on:

• Agentic workflows with strong guardrails: automating high-volume decisions while preserving auditability, compliance, and a great customer experience
• Real-time dynamic pricing: combining product/merchant/context and other signals to prepare pricing dynamically
• OEM warranty understanding: LLM-based parsing of manufacturer warranties and coverage rules into machine-readable policy logic
• Claims automation: document/intake normalization, fraud/abuse signals, decisioning, vendor routing, and SLA reliability
• Deep commerce integrations: Shopify and other e-commerce/POS surfaces, plus partner APIs, built to be fast, resilient, and easy to adopt

Our stack is cloud-native and product-velocity oriented:

• TypeScript and Python across services and data/ML
• Postgres for core systems of record; Redis for caching/queues where needed
• Event-driven architecture (pub/sub style messaging) for reliability and scalability
• Data warehouse + BI for funnel, cohort, and loss analytics
• LLM + retrieval (vector search) for policy/claims reasoning and internal copilots
• CI/CD, infrastructure-as-code, and security controls designed for regulated workflows (logging, permissions, audit trails)
• AWS, Azure, Claude Code