Intryc

Intryc uses AI to automate quality assurance for customer support. Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate 4-5% of those interactions manually but it's slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.

On a high level, our tech stack is react/remix and python. We are in AWS. We are currently adding LLMs and other novel ML algorithms to our infrastructure to perform operational and analytics tasks. We will have to fine tune, train, and improve to ensure accuracy, while keeping our customers data secure. The core focus is to build the application and scale it to multiple clients and high volumes of data. We are currently onboarding large enterprise clients and we are expecting critical and high data/events volume.