Job Description
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is seeking a Technician who has sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology.
What You'll Do
As a Technician, you are responsible for the safe, efficient, and timely recovery and relocation of aircraft that have been grounded, disabled, abandoned, or otherwise in need of retrieval. This role requires exceptional logistical coordination, and adherence to all regulatory and safety standards. The specialist ensures that aircraft are returned to the Maintenance HUB or transported to designated facilities with minimal risk to personnel, equipment, and the environment.
What You'll Bring
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Recovery Operations: Assess aircraft condition and operational status on-site; develop and execute recovery plans for grounded or stranded aircraft.
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Transportation & Logistics: Coordinate with maintenance teams, pilots, transport crews, and regulatory bodies to ensure proper relocation.
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Safety & Compliance: Follow FAA, ICAO, and Zipline safety protocols, ensuring retrieval operations meet all applicable aviation laws and guidelines.
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Damage Prevention: Use specialized recovery equipment, towing systems, and lifting devices to move aircraft without causing further damage.
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Documentation & Reporting: Maintain accurate records of retrieval activities, inspection results, incident reports, and update Odoo locations.
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Emergency Response: Act as part of a rapid deployment team for time-sensitive retrieval missions
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Maintenance Support: Assist maintenance personnel in initial troubleshooting, bring up or basic repairs
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Training & Preparedness: Stay current with recovery techniques, equipment operation, and safety certifications.
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Must be able to support shift work including, but not limited to days/evenings, weekends, etc.
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Must be able to travel 5-10%, as necessary
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Must be eligible to work in the U.S.
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Ability to lift and or move up to 55 pounds
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Must have a valid US Driver's License
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Must be willing to work 45+ hours per week
Preferred Qualifications
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Aviation maintenance, aircraft operations, or logistics-related degree/certifications preferred.
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Prior experience in heavy equipment operation, towing, or aircraft ground handling highly desirable.
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Excellent customer service skills, including the ability to communicate clearly and empathetically with customers, resolving inquiries and concerns promptly and professionally to ensure a positive experience
What Else You Need to Know
The starting cash range for this role is $25/hour. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact.
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Job Details
- Department
- Operations
- Category
- Technician
- Employment Type
- Contract
- Location
- Dallas, GA
- Posted
About Zipline
Zipline designs, manufactures, and operates autonomous drone delivery systems. Operating the world's largest autonomous delivery network, they deliver medical supplies, retail products, and more across multiple countries, completing millions of commercial deliveries.
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