Process Improvement Manager

About The Role

Zipline operates one of the most advanced autonomous logistics networks in the world. As we scale across Africa, ensuring efficient, reliable, and scalable operations is critical to delivering high-quality service. We are looking for a Process Improvement Manager to drive end-to-end operational improvements across our network. This is a highly execution-focused role responsible for identifying inefficiencies, leading structured root cause analysis, and implementing durable solutions in close partnership with in-country Operations teams. You will operate at the intersection of operations, data, and execution—turning insights into measurable improvements on the ground. You will also play a key role in standardizing workflows and designing scalable processes that enable consistent performance across geographies. Success in this role requires strong operational judgment, hands-on problem solving, and the ability to drive change in complex, real-world environments.

What You'll Do

Operational Process Improvement

• Lead end-to-end continuous improvement initiatives (problem identification → root cause analysis → solution design → implementation → impact tracking).
• Identify inefficiencies and performance gaps across operational workflows.
• Conduct structured root cause analysis and implement corrective and preventive actions.
• Conduct structured root cause analysis and implement corrective and preventive actions
• Redesign and standardize processes to improve efficiency, reliability, and scalability.

Execution & Field Engagement

• Partner with in-country Operations teams to implement process changes and drive adoption.
• Conduct field visits and on-site assessments to understand operational realities and identify improvement opportunities.
• Act as the bridge between Global teams and field operations, ensuring solutions are practical, durable and effective in real-world environments.

Data-Driven Performance Management

• Partner with the Data Team to define success metrics and track the impact.
• Use data to prioritize initiatives and validate improvements.
• Collaborate with Data Analysts for deeper analysis when needed, while maintaining autonomy in day-to-day execution.

Scalability & Capacity Planning

• Support capacity planning initiatives across regions.
• Design scalable processes that can be replicated across operational sites.
• Contribute to building a consistent, high-performing and scalable operating model.

What You'll Bring

• 4–7+ years of experience in operations, process engineering, or similar roles.
• Proven track record leading continuous improvement initiatives (Lean, Six Sigma, or equivalent methodologies).
• Strong execution skills and ability to drive change in live operational environments.
• Experience working closely with field teams or in on-the-ground operational settings.
• Solid analytical skills and comfort working with data (basic SQL or similar tools is a plus).
• Strong problem-solving and structured thinking capabilities.
• Ability to operate independently and manage multiple initiatives in parallel.
• Excellent stakeholder management; able to influence without authority.
• Pragmatism, resilience, and a strong sense of ownership in high-ambiguity environments.

Other Information

This role is based in-country with significant travel, and requires regular engagement with operational sites and field teams.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!